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Customer Success Specialist

@ Staffy Health Inc.

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Toronto, Ontario

Part-time
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SIGNALS

Responsibilities:

  • Respond to client and contractor issues promptly and effectively via SMS, email, and phone when neccessary, to ensure timely resolution and client satisfaction.
  • Coordinate electronic SMS blasts and communications to contractors and clients for timely updates and notifications.
  • Act as an App and System subject matter expert, consulting with SOPs (Standard Operating Procedures) to troubleshoot and solve system issues for clients and…
  • Monitor open and pending issues through Freshdesk, communicating with internal teams to facilitate swift resolutions.
  • Review and assess contractor app applications to ensure suitability for client needs and regulatory requirements.
  • Monitor and address unapproved profiles to streamline onboarding processes and ensure compliance.

Requirements summary:

  • You will play a vital role in addressing contractor issues, managing shifts, and ensuring compliance with regulatory requirements.
  • Review and assess contractor app applications to ensure suitability for client needs and regulatory requirements.
  • Review and verify qualifications such as RN/RPN & PSW certifications to ensure compliance with regulatory standards.
  • Review the sub-skills of contractors to match with client requirements and optimize service delivery.
  • Post client shifts accurately and promptly, ensuring alignment with client requirements and expectations.
  • 2+ years of experience in customer success, client support, or a related role.
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-09
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

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Staffy Health Inc.

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FieldValue
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Job description

As a Customer Success Specialist at Staffy, you will be responsible for ensuring seamless operations and exceptional service delivery to our clients and independent contractors. You will play a vital role in addressing contractor issues, managing shifts, and ensuring compliance with regulatory requirements. Your proactive, time-sensitive, approach will contribute to optimizing client satisfaction and operational efficiency within the healthcare and hospitality industries.

What You'll Be Responsible For:

  • Respond to client and contractor issues promptly and effectively via SMS, email, and phone when neccessary, to ensure timely resolution and client satisfaction.
  • Coordinate electronic SMS blasts and communications to contractors and clients for timely updates and notifications.
  • Act as an App and System subject matter expert, consulting with SOPs (Standard Operating Procedures) to troubleshoot and solve system issues for clients and contractors.
  • Monitor open and pending issues through Freshdesk, communicating with internal teams to facilitate swift resolutions.
  • Review and assess contractor app applications to ensure suitability for client needs and regulatory requirements.
  • Monitor and address unapproved profiles to streamline onboarding processes and ensure compliance.
  • Review and verify qualifications such as RN/RPN & PSW certifications to ensure compliance with regulatory standards.
  • Review the sub-skills of contractors to match with client requirements and optimize service delivery.
  • Post client shifts accurately and promptly, ensuring alignment with client requirements and expectations.
  • Facilitate ID badge fulfillment for contractors, maintaining security protocols and compliance standards.

Experience:

  • 2+ years of experience in customer success, client support, or a related role.
  • Previous experience working in a start-up or scale-up SaaS company is ideal.
  • Previous experience working in a healthcare environment is ideal.
  • Previous management experience is a bonus.

Work Requirements:

  • This role has high growth potential, and is ideal for someone with flexible availability for shifts typically (5-6 hrs) including nights, weekends, holidays during the operational hours of 530am-1130pm, 7 days a week.
  • Applicants must have access to their own smartphone, laptop / computer and reliable wifi.

In your application, please include your general availability, along with hourly wage salary expectations.

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