Posted 7 months ago
Customer Support Specialist - Sales Technology
@ Price Industries Limited
Winnipeg, Manitoba
Overview
Price Industries Limited is hiring a Customer Support Specialist in Sales Technology to keep its web-based Sales Portal running smoothly for external users. The role covers daily monitoring, service requests, incident resolution and root cause analysis, and it reports to the Sales Technology Leadership Team. The posting offers health and dental benefits, pension matching and a gym subsidy, and asks for 3 to 5 years of application support experience.
Responsibilities:
- Provide application support for the Sales Portal and other applications
- Monitor daily operations and manage incidents and service requests
- Perform root cause analysis and triage tickets
- Maintain knowledge base articles and work instructions
Requirements summary:
- 3 to 5 years of application support experience in SaaS, software or manufacturing
- Post-secondary education in computer science or information systems
- Working knowledge of SharePoint, Progress and SQL
- Strong customer service and communication skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-04-01
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, People with disabilities |
| Education | College diploma (preferred) |
| Fields of study | Computer Science, Information Systems |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Price Industries Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Science of Comfort
Full company description
At Price Industries Limited, our high-quality products, reliable delivery and knowledgeable follow-up service have made us a market leader in manufacturing and supplying innovative air distribution, critical controls and noise control products. The basis of Price's success lies in taking care of our customers and our people – everything we do is about service. At Price, we pride ourselves on listening carefully and looking at the world through our customers’ eyes. After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, traditional values and the Price way of doing business are the cornerstones of our company. See what we've been up to! https://www.youtube.com/user/PriceHVAC https://blog.priceindustries.com
- LinkedIn followers
- 26,489
- People associated on LinkedIn
- 1,254
- Reported office locations
- 638 Raleigh Street, Winnipeg, Manitoba R2K 3Z9, CA
- 2975 Shawnee Ridge Ct NW, Suwanee, Georgia 30024, US
- Rainville Road, London, England W6 9HA, GB
- Business categories
- Consumer Goods
- Industrial
- Manufacturing
- Other recorded names
- Price Industries Limited
- PRICE INDUSTRIES INC
- Price Industries
- Specialties
- Beams
- Ceiling Systems
- Critical Controls
- Diffusers
- Fan Coils and Blower Coils
- Fan Filter Units
- Grilles and Registers
- Natural Ventilation
- Radiant Panels and Sails
- Rooftop Units and Air Handlers
- Silencers and Panels
- Terminal Units
- and Venturi Valves and Controls.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Price Industries Limited, our high-quality products, reliable delivery and knowledgeable follow-up service have made us a market leader in manufacturing and supplying innovative air distribution, critical controls and noise control products. The basis of Price's success lies in taking care of our customers and our people – everything we do is about service. At Price, we pride ourselves on listening carefully and…
| Field | Value |
|---|---|
| Industry | Industrial Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Winnipeg, Manitoba |
| Organization type | Privately Held |
| Year founded | 1949 |
| Specialties | BeamsCeiling SystemsCritical ControlsDiffusersFan Coils and Blower CoilsFan Filter UnitsGrilles and RegistersNatural VentilationRadiant Panels and SailsRooftop Units and Air Handlers |
| Open jobs on Jobsy | 79 |
| View page |
Who We Are
Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control products.
After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.
We are a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.
What You Can Expect
- Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
- Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
- PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
- Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
- As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward.
- Personal and Professional Development - We are committed to helping you reach your potential through training and education.
- Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
- Our convenient Price Café offers free Tea and Coffee.
Reporting to: Sales Technology Leadership Team
You will play a vital role in ensuring the seamless operation and continuous improvement of our web-based Sales Portal, supporting external users. This position focuses on day-to-day monitoring, service requests, and incident resolution while supporting various operational areas across the company. The ideal candidate brings strong application knowledge, troubleshooting expertise, and process analysis capabilities.
The successful candidate’s responsibilities will include:
- Provide application support for the company’s Sales Portal and other applications, including:
- Data maintenance
- User account administration
- Daily monitoring
- Incident management
- Request fulfillment
- Root cause analysis
- Ensure compliance with internal and external security standards by:
- Following policies and procedures
- Performing periodic reporting
- Conduct functional testing and maintain documentation to support new solution readiness
- Support continuous improvement by:
- Assisting developers and analysts with enhancements
- Triaging tickets and collaborating with Product Leads and Customer Success teams
- Maintain and update knowledge base articles and work instructions
- Communicate effectively with supported business areas
The ideal candidate for this position will have:
- 3 to 5 years of application support experience in a SaaS, user-software, or manufacturing environment
- Post-secondary education in Computer Science, Information Systems, or equivalent
Technical Skills
- Strong knowledge of large-scale SaaS platforms
- Experience with troubleshooting methodologies and root cause analysis
- Working knowledge of:
- Programming languages
- Relational databases
- SharePoint, Progress, and SQL
- Proficiency in Microsoft Office
Assets
- Experience with Azure DevOps
- ITIL Certification
- Knowledge of financial/accounting processes in manufacturing
- Experience creating technical documentation and training materials
Core Competencies
- Strong customer service mindset
- Excellent verbal and written communication skills
- Ability to prioritize in a fast-paced environment
- High attention to detail and accuracy
- Self-motivated with the ability to work independently and collaboratively
Should this excellent opportunity interest you, please submit your resume, including salary expectations.
Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at [email protected] .
We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.