Data Analyst (Business Intelligence and POS Systems)

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Hospitality Services (HS) is a self-funded ancillary within the Division of Housing and Ancillary Services and is passionate about delivering superior quality in food, nutrition and service. Hospitality Services serves over 32,000 people on a daily basis through 3 interdependent departments - Campus Operations, Residence Dining, Conferences, Catering & Event Services. We have over 800 employees working in Hospitality Services providing our guests with a wide variety of options and choices to fulfill their dietary needs.

Responsibilities

The Data Analyst is responsible for the system administration, optimization, and continuous improvement of Hospitality Services' Point of Sale (POS), mobile ordering and Meal Plan systems, ensuring accurate, reliable, and accessible data that supports operational excellence and informed decision-making. As the department expert for the Illumia Cloud POS & Meal Plan (Odyssey) platform, the role maintains system integrity, oversees pricing and product data, supports sales reporting, and ensures the effective use of technology across hospitality operations.

The position provides analytical support through the development of sales, operational, and financial reporting, transforming data into actionable insights that support revenue growth, profitability, and service enhancement. The Data Analyst develops and expands business intelligence tools, including Power BI dashboards and reporting solutions, to address business needs and supplement standard POS reporting capabilities where required. Working collaboratively with the Net Menu Analyst, culinary teams, operations staff, Information Technology, and external vendors, the role supports pricing strategy, competitive market analysis, and margin performance to ensure menu pricing aligns with financial objectives and customer expectations. Through effective system management, data governance, reporting, and stakeholder support, the Data Analyst contributes to the achievement of Hospitality Services' strategic goals while enhancing the experience of students, staff, and guests.

Qualifications

Education:

• Undergraduate Degree in Computer Science, Data Management or a related field
• Formal training in data analysis preferred

Experience:

• 2 years of experience in the following:
  • Experience in data analysis and reporting
  • Experience creating reports and dashboards to effectively support decision making
• Experience working in food service management or a related administrative role preferred
• Experience with POS or similar systems preferred
• Experience providing technical support (Tier 1), diagnosing operational and technical issues preferred
• Experience in the creation and maintenance of Standard Operating Procedures (SOPs), workflows, reviewing governance decisions, release notes and change approvals preferred
• Experience with Power B preferred

Knowledge, Skills & Abilities:

• Demonstrated ability to administer and support enterprise systems (e.g., POS or similar), including user access, data configuration, and system troubleshooting
• Strong data management, validation, and analysis skills, with the ability to identify discrepancies, implement corrective actions, and maintain high levels of data integrity
• Ability to plan, document, test, and coordinate system updates, including development of test plans, validation in staging environments, and controlled deployment to production
• Attention to detail with an ability to retrieve, analyze and synthesize sizable amounts of data, while ensuring that information is accurate and comprehensive
• Ability to develop, maintain, and enforce data governance standards, including roles, permissions, taxonomies, audit processes, and compliance requirements
• Ability to manage inventory, purchasing, vendor item data, to support operational, financial, and compliance reporting
• Ability to train and support users with varying levels of technical proficiency, including development and delivery of role-specific training, onboarding, and refresher sessions
• Communication skills with an ability to complete detailed analytics and reports
• Ability to work in a manner that models best practices in confidentiality standards
• Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
• A desire to grow and advance skills, which is demonstrated by attending conferences, workshops and other professional developmental opportunities to enhance performance
• Intermediate computer skills in Microsoft Office Suite
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
• Ability to work independently and effectively as a member of the team to achieve department goals

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.