Database Curator (Helpline Services)

UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2026!

ABOUT US – WHY WE’RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.

Our missionis to strengthen vital connections that support people in need in our communities.

Our vision is to create a healthy, caring and inclusive community.

How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth to look into our work and programs, please visit: www.uwbc.ca.

ABOUT YOU:

As a Database Curator, you bring at least 1 year of recent experience or equivalent education/training with data entry, records maintenance, and other related activities. You pair that with a solid understanding of community services across BC. You are able to provide detailed research and information summaries.

ABOUT THIS ROLE:

The Database Curator is responsible for collecting, entering, and maintaining information on human services for the 211 British Columbia community information database and its derived products. The database is a critical component of the free helpline services and public access search directory provided by the 211 Division of United Way BC.

*This is a temporary full-time role scheduled to end March 31, 2027, and it may be subject to extension or early conclusion.

DUTIES & RESPONSIBILITIES:

• Maintain the 211 British Columbia community services information databases by:
  • Identifying resources that require updating
  • Connecting with the appropriate contact person for each resource
  • Requesting relevant and up-to-date information by telephone &/or electronically
  • Abstracting information from relevant print and electronic sources
  • Creating and updating resource records in the database through data entry
  • Making new and updated information available to United Way BC 211 staff
• Assist with the production of all publications at United Way BC 211, which includes the Directory of Services for the British Columbia, by preparing, copy editing, and proofreading
• Participate in the development and implementation of an indexing system for human services
• Remain informed about community services in Metro Vancouver and throughout British Columbia
• Represent United Way BC on committees, meetings, or promotional undertakings as assigned
• Attend and participate in staff meetings and events, and workshops hosted by United Way BC as required
• Contribute to the preparation of reports, proposals, correspondence, statistics, and documentation of resources and publications procedures
• Perform other duties as required

QUALIFICATIONS & REQUIREMENTS:

Education:

• Community College certificate in library and information studies, human services, or equivalent combination of training/experience/education.
• Requirement to attain and maintain AIRS Resource Specialist– Database Curator certification.

Experience:

• One year of recent related experience or an equivalent combination of education, training and experience.

Skills:

• Excellent oral and written communication skills.
• Data entry experience, keyboarding 45 words per minute.
• Publishing and proofreading experience an asset.
• Ability to research, summarize, and organize information, giving exact attention to detail.
• Knowledge of community services in British Columbia.
• Ability to work quickly and efficiently under pressure, and to meet deadlines.
• Ability to work under supervision and independently, and to work co-operatively.
• Ability to deal tactfully and effectively with the public and community agencies.
• Competent computer skills and knowledge of MS Outlook and Word.
• May answer Information & Referral lines, if trained, on occasion.

WORKING CONDITIONS:

• Monday to Friday, 9:00am - 5:00pm.
• Some hours outside of business hours may be available.
• Remote working from a home office location will be necessary.

CHARACTERISTICS:

For success at United Way BC and in this role, certain demonstrable characteristics will be required:

• A commitment to building healthy, caring and inclusive communities, internally and externally
• Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1936. This position is at pay grid level 11 which is $27.85 hourly.

Interested candidates are invited to apply by submitting a cover letter and resume to job competition HS-2026-09 via our Career Centre.

We kindly ask for no phone calls, please. Due to the high number of applications UWBC receives, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.