Posted 12 days ago
Deskside Technician - FTR - Victoria
@ NTT DATA North America
Victoria, British Columbia
Overview
NTT DATA BCU, Inc., part of NTT DATA Services, is hiring a full-time Deskside Technician in Victoria, British Columbia to provide on-site and remote IT support. The role covers routine and non-routine hardware and software problems, installations and customer instruction. It requires a driver's licence, reliable transportation, lifting up to 20 kg, and on-call or shift work including evenings, weekends and nights. Pay is CAD 76,265.
Responsibilities:
- Resolve technical problems transferred from the Service Desk that need onsite presence
- Install and configure computer hardware, software and peripherals
- Receive, review and complete service requests
- Provide routine instruction to customers on systems and applications
- Alert the manager to current or potential system problems
Requirements summary:
- 1-2 years desktop/software and hardware break/fix support
- 1-2 years experience with application packages
- Printer support, Office 365, Active Directory and ServiceNow experience
- Driver's licence and reliable personal transportation
- Ability to lift up to 20 kg
- Available for on-call and evening, weekend or night shifts
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends, overnight |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 44 lb · computer high |
| Languages | English |
| Driver’s licence | required, own vehicle |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NTT DATA North America
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Req ID: 69301
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Deskside Technician - FTR - Victoria to join our team in Victoria, British Columbia (CA-BC), Canada (CA).
Purpose of Position
The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.
Accountabilities
Receives, reviews, and completes service requests.
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Installs and configures a variety of computer hardware and software, communications and peripheral devices.
Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
Provides preliminary or routine instruction to customers in systems, applications and protocols.
Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
Qualifications
1-2 years’ experience with desktop/software support & hardware (break/fix).
1-2 years’ experience with application packages.
Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
Must have Drivers license and reliable personal transportation
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
On-Call/Shift work required (evenings/weekend/nights).
Financial Responsibility
No financial responsibility.
Direct Supervision
No direct supervision.
Project/Team Leadership or Training
No team leader/training responsibilities.
Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.
Pay Scale: CAD 76,265
About NTT DATA Services
NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,
cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process
services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard
to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.
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