Posted 3 days ago
Deskside Technician II
@ Stefanini Group
Cambridge, Ontario
Overview
Stefanini Group is hiring a full-time Deskside Technician II to provide onsite Windows, software and hardware support in a corporate environment. The role covers device provisioning, troubleshooting, mobile and AV equipment, and asset management. The posting asks for at least one year of corporate deskside support experience and states a shift schedule.
Responsibilities:
- Provide onsite Windows, software and hardware support
- Stage, provision and deploy IT machines to end users
- Configure and troubleshoot mobile devices and AV equipment
- Troubleshoot VPN and VDI connectivity
- Manage tickets and inventory of IT assets
Requirements summary:
- At least one year of corporate deskside support experience
- Excellent troubleshooting capability
- Experience with Office 365 and SCCM or Intune
- Experience with BitLocker and endpoint protection
- High school diploma and valid driver's licence
Tools & skills
Source and dates
Source type not verified · smartsearch
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer high |
| Languages | English |
| Licences & certifications | A+ Certification, Microsoft Certified Professional (MCP) |
| Driver’s licence | required |
| Background checks | drug and alcohol, criminal record |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stefanini Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. Recognized as the most internationalized technology company in Brazil, according to the Fundação Dom Cabral (FDC) ranking, Stefanini is global by essence, collaborative by nature, and strategic by vocation. It is also a pioneer in applying Artificial Intelligence to transform businesses through an end-to-end AI-First approach.
- LinkedIn followers
- 445,155
- People associated on LinkedIn
- 10,782
- Reported office locations
- Avenida Eusébio Matoso 1375, São Paulo, SP 05423-905, BR
- Other recorded names
- Stefanini Group
- Profile identifies a recruitment agency
- No
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 10,001+ employees |
| Headquarters | São Paulo, SP |
| Organization type | Privately Held |
| Open jobs on Jobsy | 15 |
| View page |
Who we are: For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Description Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Diagnose, troubleshoot, and implement fixes for a variety of technology Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software or Non-ticket tracker Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned |
Requirements
+1 years corporate deskside support or equivalent experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
#LI-ONSITE
#LI-KG1
Requirements
+1 years corporate deskside support or equivalent experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
#LI-ONSITE
#LI-KG1
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