Posted yesterday
Desktop Support Technician
@ Robert Half
Edmonton, Alberta
Responsibilities:
- Provide Level 1/2 technical support via phone, email, remote tools, and in person.
- Troubleshoot hardware, software, connectivity, account access, and printing issues.
- Manage user accounts, permissions, and access within Microsoft 365 and Active Directory environments.
- Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripherals.
- Track and document incidents, requests, and resolutions through the ticketing system.
- Maintain IT asset inventory, including device assignments, lifecycle tracking, and audits.
Requirements summary:
- Manage user accounts, permissions, and access within Microsoft 365 and Active Directory environments.
- Create and maintain support documentation, knowledge base articles, and user guides.
- Escalate complex issues as required and assist with infrastructure and technology projects.
- 5+ years of experience in a Service Desk, Desktop Support, or Technical Support role.
- Experience supporting Microsoft 365, Active Directory, Windows environments, and end-user hardware.
- Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or similar.
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Robert Half
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Helping you find skilled candidates, in-demand jobs, and solutions you need to do your best work yet.
Full company description
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. We provide dynamic contract, temporary, and permanent placement solutions across finance, accounting, technology, marketing, creative, legal, and administrative sectors. 🏆 In the last 12 months, Robert Half has been recognized as one of America’s Most Innovative Companies by Fortune, and with Protiviti, has been named one of the Fortune® World's Most Admired Companies™ and 100 Best Companies to Work For. 🏦 Traded on the New York Stock Exchange (symbol: RHI), we’re at the forefront of innovation in talent acquisition.
- LinkedIn followers
- 4,724,671
- People associated on LinkedIn
- 27,769
- Reported office locations
- 2884 Sand Hill Road Suite 200, Menlo Park, CA 94025, US
- 2613 Camino Ramon, San Ramon, California 94583, US
- Robert Half International, Avenue Louise, 250 - 5th floor, Brussels, 1050, BE
- Robert Half International, 10th floor, The Shard, 32 London Bridge Street, London, London SE1 9SG, GB
- Robert Half International, Av. Dr. Cardoso de Melo, 1184, 11° andar, Sao Paulo, SP 04548-004, BR
- Robert Half International, Level 24, 1 Martin Place, Sydney, NSW 2000, AU
- 140 William St, Melbourne, VIC 3000, AU
- Avenida Doutor Cardoso de Melo 1184, São Paulo, BR
- 2613 Camino Ramon, San Ramon, CA 94583, US
- 20, Avenue André Prothin, Tour Europlaza, Courbevoie, Île-de-France 92400, FR
- Business categories
- Skill Assessment
- Human Resources
- Information Technology
- Employment
- Consulting
- Recruiting
- Marketing
- Security
- Advertising
- Staffing Agency
- Other recorded names
- Robert Half
- Robert Half
- Specialties
- consulting services
- accounting jobs
- finance jobs
- administrative jobs
- legal jobs
- IT jobs
- recruitment
- recruitment agency
- creative jobs
- staffing
- hiring
- employment agency
- contract talent
- contract professionals
- talent solutions
- contract employment
- permanent placement
- customer support jobs
- and marketing jobs
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Menlo Park, CA |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | consulting servicesaccounting jobsfinance jobsadministrative jobslegal jobsIT jobsrecruitmentrecruitment agencycreative jobsstaffing |
| Open jobs on Jobsy | 503 |
| View page |
Our client located in west of Edmonton, is seeking a Sr. Desktop Support Technician for an initial 3-month contract with a strong likelihood of extension. This role is fully onsite and follows a schedule of approximately 6.5 hours per day, Monday through Friday.
The successful candidate will provide hands-on technical support for end users, manage IT assets and devices, support Microsoft 365 and Active Directory environments, resolve desktop and hardware issues, and assist with ongoing IT operations and infrastructure initiatives. This is an excellent opportunity for an experienced support professional who enjoys a mix of end-user support, device management, troubleshooting, and project-based IT work within a collaborative environment.
Key Responsibilities
- Provide Level 1/2 technical support via phone, email, remote tools, and in person.
- Troubleshoot hardware, software, connectivity, account access, and printing issues.
- Manage user accounts, permissions, and access within Microsoft 365 and Active Directory environments.
- Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripherals.
- Track and document incidents, requests, and resolutions through the ticketing system.
- Maintain IT asset inventory, including device assignments, lifecycle tracking, and audits.
- Deploy, replace, and retire end-user devices in accordance with organizational standards.
- Create and maintain support documentation, knowledge base articles, and user guides.
- Deliver basic end-user training and support technology adoption initiatives.
- Escalate complex issues as required and assist with infrastructure and technology projects.
- Support IT security best practices, software updates, and device maintenance activities.
Qualifications
- 5+ years of experience in a Service Desk, Desktop Support, or Technical Support role.
- Experience supporting Microsoft 365, Active Directory, Windows environments, and end-user hardware.
- Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or similar.
- Strong troubleshooting skills across hardware, software, networking, and user access issues.
- Experience with asset management, device deployments, and inventory tracking.
- Excellent communication and customer service skills.
- Ability to work independently while managing multiple priorities in an onsite support environment.
- Relevant certifications such as ITIL, Microsoft, CompTIA, Cisco, or VMware certifications are considered assets
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