Posted 16 days ago
Desktop Technician
@ Aplin
Edmonton, Alberta
Overview
Aplin is recruiting a full-time Desktop Technician for a professional services client in Edmonton, working in the office four days a week. The role provides advanced hardware and software support, installs and maintains printers and audio/visual equipment, and supports firm-wide rollouts. Candidates need at least three years of technical support experience and a college diploma or university degree in IT or equivalent experience.
Responsibilities:
- Escalated hardware and software support
- Printer and A/V equipment installation and maintenance
- User account and group management
- Ticket tracking and vendor coordination
- Desktop inventory and procedural documentation
Requirements summary:
- Three years of technical support experience
- College diploma or university degree in IT or equivalent
- Advanced Microsoft Office and Windows troubleshooting
- Knowledge of Active Directory, networking and imaging
- Strong communication and client service skills
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | Information technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aplin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 843 |
To Apply for this Job Click Here
Our professional services client has an immediate opening for a Desktop Technician in their Edmonton office.
In this role, you will be in the office 4 days a week.
Responsibilities:
- Provide advanced hardware and software support for escalated user issues.
- Install, maintain, and test printers across various operating systems, recommending driver updates as needed.
- Manage user accounts and group memberships.
- Collaborate with vendors to resolve complex technical issues.
- Track and update outstanding tasks using ticketing software.
- Communicate updates on unresolved issues to the Desktop Support team.
- Assist with firm-wide software and hardware rollouts.
- Support office moves related to desktop and telephone relocations.
- Set up and maintain Audio/Visual equipment, including projectors, conference phones, and video conferencing systems.
- Work with Help Desk and Applications teams to troubleshoot and resolve user issues.
- Ensure seamless integration of desktop systems with servers and administrative platforms.
- Test and update drivers in collaboration with Desktop Architects.
- Maintain an inventory of desktops and printers.
- Develop and update procedural documentation as required.
- Perform additional tasks as assigned.
Qualifications:
- Minimum of three years of technical support experience.
- College diploma or university degree in IT or equivalent work experience.
- Strong knowledge of desktop productivity software, PDF tools, and document management systems.
- Advanced proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).
- Exceptional troubleshooting skills within Microsoft Windows environments.
- Knowledge of Microsoft Active Directory, networking, desktop technologies, and computer imaging.
- Experience with software installation, configuration, and troubleshooting.
- Strong client service orientation with the ability to adapt to changing priorities.
- Excellent communication and interpersonal skills.
- Highly organized, detail-oriented, and self-motivated.
- Ability to work independently and collaboratively in a fast-paced environment.
- Positive, flexible, and solution-focused mindset.
David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.
To Apply for this Job Click Here
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