Digital Content Speciliast

The Digital Content Specialist is responsible for creating clear, concise, and customer-centered content that enhances the user experience across our digital platforms. Collaborating closely with product managers, UX designers, developers, and cross-functional business stakeholders, this role crafts intuitive interface copy that guides users through digital journeys, simplifies task completion, and builds product confidence. By applying content design principles, user research insights, and digital accessibility standards, the Digital Content Specialist ensures a consistent, engaging, and compliant experience across both web and mobile environments.

Advantages
Advantages of the Role and Company
High-Impact Work: Shape the voice and clarity of user journeys across large-scale web and mobile platforms used by diverse audiences daily.

Collaborative Cross-Functional Culture: Work alongside UX designers, researchers, product managers, and engineers in an agile product development ecosystem.

Commitment to Accessibility and Plain Language: Champion inclusive design standards (WCAG), making sophisticated digital workflows intuitive and accessible for all users.

Continuous Learning & Professional Growth: Contribute directly to design systems, evolving content guidelines, and reusable UX writing frameworks.

Data-Informed Innovation: Test, validate, and optimize your work using real-time behavioral analytics, usability testing, and A/B experimentation.

Responsibilities
Job Responsibilities
UX Content Design & Strategy:

Produce clear, user-centered interface copy that guides users through key tasks and minimizes cognitive friction.

Adhere to established style guides, voice-and-tone principles, and UX writing best practices across all digital touchpoints.

Identify and resolve content gaps, redundancies, and messaging inconsistencies across customer journeys and platforms.

Contribute to the creation and evolution of content design guidelines, terminology databases, and reusable content components.

Cross-Functional Collaboration:

Actively participate in product discovery, user story mapping, design critiques, and sprint planning sessions.

Deliver actionable content recommendations that elevate usability and overall user satisfaction.

Balance business priorities, technical feasibility, and legal requirements while acting as a consistent advocate for end-user clarity.

Compliance & Quality Assurance:

Ensure all digital copy complies with digital accessibility standards (WCAG), plain language requirements, and applicable regulatory frameworks.

Facilitate and secure stakeholder sign-offs while consistently meeting project and sprint milestones.

Optimization & Experimentation:

Leverage analytics, usability test results, and user feedback to identify friction points and enhance copy performance.

Support A/B testing and message experimentation to validate clarity and optimize conversion or completion rates.

Track and demonstrate measurable gains in task completion, comprehension, and customer engagement.

Qualifications
Job Qualifications
Education & Experience:

Post-secondary degree or diploma in Communications, English, Journalism, Marketing, Technical Writing, or a related discipline (or equivalent practical experience).

1+ years of dedicated professional experience in a UI/UX writing or content design role.

Core Skills & Competencies:

Demonstrated understanding of UX writing, content design, and information architecture principles.

Exceptional writing, editing, and proofreading skills, with a proven ability to distill complex procedures into simple, conversational guidance.

Working knowledge of user-centered design methodologies, usability testing protocols, and journey mapping.

Familiarity with modern agile product delivery workflows and digital collaboration tools (e.g., Figma, Jira, Confluence).

Demonstrated capability writing for both responsive web and native mobile application environments.

Assets & Preferred Background:

Prior experience designing digital content within highly regulated industries (e.g., financial services, healthcare, or legal tech) is considered a strong asset.

Summary
The ideal candidate is a thoughtful communicator and skilled UX writer who thrives on turning ambiguous, complex workflows into seamless, empowering product experiences. By blending creative writing precision with user-centered design methodologies, you will ensure our platforms remain inclusive, compliant, and easy to navigate. If you are passionate about advocating for user needs, refining design systems, and using data-driven insights to make a measurable impact on customer engagement, we invite you to apply and help define the standard of excellence across our digital footprint.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.