Digital Librarian

Company Description

The Klick Group—comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting—is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting — powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About our Creative Craft
Our Creative Craft brings Klick’s ideas to life through storytelling, design, and experience. This craft blends imagination with strategy to create work that is emotionally resonant and culturally relevant. Creative teams collaborate across disciplines to simplify complexity and humanize healthcare. Their work drives engagement, understanding, and meaningful action across channels.

Job Description

The Digital Librarian supports Klick’s Creative Craft by organizing, maintaining, and improving access to digital assets across internal and client libraries. Working within Content Management and Creative Production Operations, this role manages digital asset workflows, metadata, taxonomy, rights documentation, and asset quality. The position supports the rollout and adoption of the Klick Global Digital Asset Management (DAM) platform, partnering with Creative, Production, Studio, Business Affairs, Project Management, Client Service, and technical teams to ensure assets are accurate, accessible, and ready for responsible reuse.

What You’ll Do

• Manage the intake, cataloguing, retrieval, version control, and delivery of digital assets, including imagery, video, audio, logos, fonts, brand guidelines, and creative production files across internal and client DAM libraries.
• Apply and maintain approved metadata, taxonomy, naming conventions, campaign associations, and asset relationships; conduct recurring quality checks to identify duplicates, incomplete records, and inconsistent documentation.
• Support the Klick Global DAM rollout through asset onboarding, migration validation, workflow testing, and verification of automated or AI-assisted metadata, documenting issues and coordinating fixes with technical partners.
• Maintain asset rights and lifecycle records, including licensing documentation, usage restrictions, expiration dates, approvals, and access permissions; escalate unresolved rights questions to Business Affairs or designated owners.
• Coordinate asset requests, user onboarding, training materials, and issue resolution across Creative, Production, Studio, Project Management, and Client Service teams, tracking deadlines, dependencies, and recurring workflow improvements.

Qualifications

Required:

• At least 3 years of relevant experience in digital asset management, digital librarianship, content operations, or information management, including independent ownership of asset workflows and user support.
• Experience using digital asset management (DAM) platforms to upload, catalogue, retrieve, organize, and maintain digital assets across one or more libraries.
• Practical experience applying metadata, taxonomy, naming conventions, version control, and asset relationships to digital media and creative production files.
• Experience reviewing licensing records, usage restrictions, expiration dates, and supporting documentation to identify incomplete or inconsistent asset rights information.
• Proficiency with Google Workspace and spreadsheets to maintain asset inventories, track requests, document quality checks, and coordinate operational workflows.
• Experience communicating asset submission requirements, resolving routine library issues, and providing process guidance or training to internal or external users.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience supporting DAM implementations, content migrations, asset onboarding, workflow testing, or validation of automated metadata ingestion.
• Experience working in an advertising agency, creative production, pharmaceutical, healthcare, or life sciences environment.
• Familiarity with Veeva Vault PromoMats or comparable client asset-management and approval platforms.
• A degree or diploma in library and information science, information management, or a related discipline, or equivalent relevant practical experience.

Additional Information

This posting is for a newly created role at Klick.

The base salary range for this position is between CAD $60,000 - $75,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

#LI-Hybrid #LI-ML1

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.