Director – Organizational Performance

Director – Organizational Performance,

Permanent Full-Time Position: 37.5 hours per week

Expected Start date- November 2026

Salary Range: $104,392.08 to $120,882.32 per year ($53.53 to $61.99 per hour)

Location: Lakeshore

This is an existing opening. Artificial Intelligence tools may be used to screen, assess or select candidates

Organization Background

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

Our organization is grounded in principles of health equity, and we are committed to delivering services and programs through an anti-racism, anti-oppression lens. We strive to create a healthier community by putting people first and addressing systemic barriers to care.

Job Summary

Reporting to the Executive Director and serving as a member of the Senior Leadership Team, the Director, Organizational Performance provides strategic leadership for organizational performance, quality improvement, evaluation, accreditation, data-informed decision-making, information systems and accountability. The Director establishes and monitors organizational performance frameworks, supports strategic and operational planning, oversees performance reporting and works with leaders and teams to improve service quality, client outcomes and organizational effectiveness.

The Director provides the Executive Director and Board of Directors with meaningful analysis, identifies organizational risks and improvement opportunities, and builds organizational capacity for continuous quality improvement. The Director also provides leadership to the Organizational Performance portfolio and manages the people, financial and technical resources assigned to the function.

Primary Responsibilities.

Strategic Planning, Quality Improvement and Organizational Performance

• Leads LAMP’s organizational performance, quality improvement, evaluation and accountability frameworks, ensuring alignment with strategic priorities and sector requirements.
• Establishes and maintains consistent standards for performance measurement, program evaluation, data governance, client experience and outcome reporting.
• Oversees the development and use of dashboards, performance reports and analytical resources that provide reliable, actionable information on strategic, operational, clinical and service decision-making.
• Monitors organizational performance, identifies trends, risks and gaps, and works with leaders to develop and implement measurable improvement strategies.
• Leads and supports the senior leadership team in the development and review of policies, processes and performance standards that support quality, accountability and continuous improvement.
• Oversees client satisfaction and experience measurement, including the development, monitoring and communication of relevant indicators and findings.
• Directs program evaluations, client experience measures and organizational performance reviews to inform planning, service improvement and decision-making.
• Maintains current knowledge quality, evaluation, performance measurement, reporting and accountability requirements, including legislation and standards related to privacy and the management of information.

Risk, Privacy and Organizational Accountability

• Supports the development, monitoring and reporting of organizational risk indicators, controls and mitigation plans within the scope of the portfolio.
• Ensures performance, quality, information management, information technology and communications practices comply with applicable legislation, funder requirements, accreditation standards and LAMP policies.
• Works collaboratively with the designated Privacy Officer and organizational leaders to support compliance with privacy and confidentiality and appropriate management of personal health information and organizational information assets.
• Identifies significant performance, quality, data, privacy or information management, information technology or communications risks and escalates them promptly to the Executive Director and appropriate leaders.
• Develops, reviews and implements policies, procedures and controls related to the Director’s portfolio.

Information Systems, Digital Enablement and Communications

• Provides strategic oversight of information management, technology and organizational communications to support service delivery, operational effectiveness and business continuity.
• Leads the Communications Specialist and ensures communications are timely, accessible, coordinated and consistent with LAMP’s priorities, values and brand.
• Sets technology and information-system priorities, including planning, implementation, integration, optimization and lifecycle management.
• Oversees electronic health records, databases, reporting platforms and other organizational information systems.
• Establishes standards for information management, data quality, access, documentation, retention and appropriate use.
• Collaborates with relevant leaders on privacy, information security, cybersecurity, incident response and business continuity.
• Assesses technology needs, risks and investments and provides recommendations to the Executive Director and Senior Leadership Team.
• Oversees technology, information-management and communications vendors and service providers.

People, Budget and Resource Management

• Provides leadership and supervision to portfolio staff, including recruitment, coaching, development and performance management, in consultation with Human Resources as appropriate.
• Creates an inclusive, respectful, psychologically safe and accountable work environment that supports staff collaboration, learning and continuous improvement.
• Develops and manages the portfolio budget and ensures the responsible use of financial, human and technology resources.
• Oversees consultants, vendors, contracts and service providers within the portfolio and monitors performance against agreed deliverables, service standards and organizational requirements.

Executive, Board and Organizational Leadership

• Participates as an active member of the Senior Leadership Team, contributing to organizational strategy, policy, planning, risk management and decision-making.
• Provides the Executive Director and Board with timely performance information, reports and recommendations, and attends Board and Committee meetings as required.
• Co-chairs the Board Organizational Performance Committee.
• Advises senior leaders on performance, quality improvement, evaluation, data, information management, technology and communications.
• Leads the organization’s quality improvement agenda and supports accreditation activities in collaboration with staff, leadership and the Board.

External Relationships with Community and Agencies

• Maintains effective relationships with funders, Ontario Health, the Alliance for Healthier Communities, accreditation bodies, community partners, vendors and other technology and service providers and stakeholders relevant to the portfolio. .
• Represents LAMP and participates in relevant health-system planning, quality improvement, digital health, information management, information technology, communication management and other external tables, committees’ networks, conferences and related sector spaces and initiatives as assigned.
• Monitors demographic, community, health-system and technology trends and assesses their potential implications for LAMP’s programs, services and strategic priorities.

Required Qualifications

• Master’s degree in health administration, health informatics, public health, business administration, evaluation, quality improvement or a related discipline. An equivalent combination of relevant education and progressively responsible experience may be considered.
• Minimum of five years of progressively responsible experience in organizational performance, quality improvement, evaluation, health-system planning, data analytics, decision support or a related area, preferably in primary care, community health or a publicly funded healthcare environment.
• Minimum three years of formal people-management experience, including responsibility for staff performance, development, work planning and resource management.
• Experience developing performance frameworks, indicators, dashboards, reports and improvement strategies, with knowledge of quality improvement, evaluation, accreditation and change management.
• Strong understanding of data governance, data quality, analytics, database systems, electronic health records and business intelligence tools.
• Demonstrated experience providing oversight of information management systems, technology services, digital health initiatives and/or external technology providers is strongly preferred.
• Experience preparing and presenting complex reports, analysis and recommendations to senior leadership, Boards, funders or governance bodies.
• Experience managing budgets, contracts, RFPs, projects, vendors and competing organizational priorities.
• Experience providing strategic oversight of organizational communications, including planning, digital content, publications and organizational messaging is an asset.
• Knowledge of Ontario’s primary care and Community Health Centre environment, including health equity, population health and community-governed service delivery.
• Working knowledge of applicable privacy, accessibility, human rights, occupational health and safety, and healthcare accountability requirements.

What We Offer

For qualifying full-time and part-time employees and pro-rated to full time equivalent:

Comprehensive Health & Wellness Coverage

• Extended health and dental: coverage for prescription drugs, vision, health practitioners and more
• Group life insurance
• Employee Assistance Program (EAP): free, confidential support
• Healthcare discounts via Altum Health for services like massage therapy and physiotherapy
• Free access to Calm (meditation, sleep stories, self-care tools) and employee engagement platform Motivosity
• 4 weeks of vacation to start plus paid sick days
• 11 paid statutory and organizational holidays
• Pension: membership in the Healthcare of Ontario Pension Plan (HOOPP)

Growth, Purpose & Community Impact

• Paid orientation, ongoing training, and professional development opportunities
• On-site and e-learning, plus access to course fee support
• Opportunities to serve diverse communities through inclusive, client-centered care
• Collaborative work environment focused on innovation and continuous improvement
• Active involvement in internal/external committees and community partnerships
• A workplace committed to equity, diversity, and removing barriers to accessibility

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups. Requests for accommodation due to disability can be made at any stage in the recruitment process.

Please apply through the portal.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f5713d6f-a125-4870-97d4-5bd14171d00f&ccId=19000101_000001&type=JS&lang=en_CA&selectedMenuKey=CurrentOpenings&jobId=570668

We thank all applicants for their interest. However, only those selected for interviews will be contacted. No phone calls please.