Dispatch Coordinator (OPSEU GTA East)

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

The Dispatch Coordinator is responsible for answering client and courier phone calls, dispatching courier pick-ups and sorting outgoing reports for our courier services. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.

Status: Full time

Schedule: 7:00 am - 3:00 pm

Additional requirements: flexibility based on operational needs

Number of positions: 1

Start Date: ASAP
Union: This is part of the OPSEU GTA East collective agreement

This vacancy is for an existing position.

Your responsibilities will include:

• Answering incoming client calls for pickups and dispatching information to the assigned courier route
• Managing client questions and concerns regarding schedules, supplies etc.
• Receive and sort internal mail; receive and sort reports and distribute them into the correct route mail slot
• Perform various administrative duties including but not limited to: receiving and recording incoming cash deposits, maintaining Logistics Dispatch spreadsheets, preparing specialty supplies and labels, etc.
• Record and report any missed pickups and act as the initial investigator; track and investigate missing totes
• Provide troubleshooting assistance for Couriers for route issues, scanners, vehicle maintenance etc.
• Support and participate in Health & Safety initiatives, including our EHS team, Fire Marshall duties and general H&S mandates
• Provide daily hand-off updates including, but not limited to: received absence or late calls, missed pickups, scanner sign-in, requested vehicle maintenance, schedule changes etc.

What you bring to the role:

• High school diploma or equivalent experience
• 1 to 2 years logistics and/or dispatch experience or relevant work experience.
• Basic to intermediate computer skills required with Microsoft Office (including MS Word, Excel) – Ability to learn new systems
• Ability to lift a minimum of 25lbs consistently to shoulder height. repetitive movements and bending, sitting, turning and kneeling and walking as required
• At least 1 year of experience working in a fast-paced, client-focused environment preferred

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!