Driver training - admissions coordinator - challenger (cambridge)

Role Summary:

The Admissions & Business Development Coordinator is responsible for managing CTTA’s student admissions process while actively supporting the growth of CTTA’s commercial training business.

The position manages prospective students from initial inquiry through enrollment and commencement of training. The position is also responsible for identifying, pursuing and converting opportunities for corporate driver training.

The role combines admissions administration, customer service, sales, relationship management and training coordination, with measurable accountability for student enrollment, training bookings and revenue-generating opportunities.

Hours of Work:
Monday to Friday, 8:00am-4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $48,000 - $72,000

Work Location & Environment:
300 Maple Grove Road, Cambridge ON; Office environment

Key Accountabilities:

Student Admissions and Enrollment

• Respond to telephone, email, website and in-person inquiries from prospective students.
• Explain CTTA programs, admissions requirements, available training options and the enrollment process.
• Identify each applicant’s training objectives and direct the applicant to the appropriate program.
• Manage student applications from initial inquiry through enrollment and start of training.
• Review applications for completeness and collect required documentation.
• Maintain consistent follow-up with prospective students until they enroll, defer or decline.
• Coordinate student start dates with Training Leadership and instructor availability.
• Confirm that students are prepared to begin their scheduled training.
• Maintain accurate and organized student admission files.
• Track inquiries, applications, enrollments, cancellations, no-shows and actual starts.

Corporate Training Sales

• Actively identify companies that could benefit from CTTA commercial driver and fleet-safety training.
• Contact existing and prospective corporate customers to understand their training needs.
• Promote CTTA training capabilities to fleets, transportation companies and other organizations employing commercial drivers.
• Develop relationships with fleet managers, safety managers, operations leaders and HR or training departments.
• Coordinate training proposals, program requirements, pricing and scheduling with CTTA leadership.
• Follow up on proposals and outstanding corporate-training opportunities.
• Maintain an active corporate-training sales pipeline.
• Re-engage previous CTTA customers regarding refresher, remedial or additional training opportunities.
• Pursue recurring training relationships rather than relying only on one-time training opportunities.
• Support the development of customized training solutions based on customer requirements.

Owner-Operator Training Sales and Coordination

• Identify and promote refresher training opportunities for current and prospective Owner-Operators.
• Work with Challenger Recruiting to identify training needs and opportunities.
• Guide refresher students through registration, scheduling and program requirements.
• Maintain follow-up with refresher students who inquire about training but do not immediately register.

Lead Generation and Business Development

• Build and maintain a database of prospective students, corporate customers and Owner-Operator training prospects.
• Conduct outbound telephone and email campaigns to prospective corporate customers.
• Follow up on website, referral and inbound training inquiries.
• Identify opportunities within existing CTTA and Challenger relationships.
• Develop referral opportunities with transportation-industry contacts.
• Track the source, status, next action and expected value of each significant training opportunity.
• Maintain scheduled follow-up dates for active opportunities.
• Identify lost opportunities and document the reasons where practical.
• Recommend new markets, programs or campaigns based on customer feedback and pipeline activity.

Customer Relationship Management

• Act as a primary point of contact for corporate training customers.
• Understand each customer’s training objectives, participant requirements and scheduling needs.
• Coordinate requested training with instructors and Training Leadership.
• Confirm dates, participant numbers, equipment requirements and other delivery details.
• Communicate changes, cancellations or rescheduling requirements promptly.
• Follow up after training to confirm customer satisfaction.
• Identify opportunities for additional or recurring training.
• Maintain professional, timely and accurate communication with customers and students.

Training Coordination

• Work closely with Training Leadership and instructors regarding classroom and practical-training capacity.
• Coordinate student enrollment and corporate training schedules.
• Confirm instructor, classroom, vehicle and equipment availability before committing training dates.
• Communicate special customer or student requirements to Training Leadership.
• Coordinate schedule changes, cancellations and rescheduling.
• Maintain visibility of upcoming demand to support resource and capacity planning.
• Ensure sales commitments remain aligned with CTTA’s ability to deliver quality training.

Admissions, Sales and Performance Reporting - Maintain a monthly CTTA admissions and training-sales dashboard covering:

• New student inquiries.
• Applications received.
• Confirmed enrollments.
• Inquiry-to-enrollment and enrollment-to-start conversion rates.
• Cancellations and no-shows.
• New corporate leads.
• Corporate training booked and delivered.
• Training revenue booked and delivered.
• Open sales pipeline and expected value.
• Lead and customer acquisition sources.
• Provide management with regular updates on enrollment levels, upcoming class demand, corporate opportunities, pipeline strength, revenue outlook, risks and areas requiring support.

Record Management and Administration

• Maintain accurate student, prospect and customer records.
• Ensure enrollment and training documentation is complete and appropriately filed.
• Protect confidential student and customer information.
• Maintain accurate records of communications, application status, proposals, bookings and enrollment decisions.
• Support preparation of documentation required for internal reviews, financial reconciliation or audits.
• Ensure invoices, purchase-order requirements and customer details are communicated to the appropriate administrative or finance contact.

Cross-Functional Coordination

• CTTA Training Leadership.
• CTTA instructors.
• Administration and Finance.
• Challenger Driver Recruiting.
• Corporate customers and industry partners.

Qualifications

We’re looking for someone who brings:

Education & Experience:

• 1-2 years recruiting experience
• Post-secondary education preferred
• Valid driver’s license
• Knowledge of laws pertaining to recruitment
• Intermediate user of Microsoft Office software (Excel, Word and PowerPoint)

Skills & Abilities:

• Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment.
• Strong verbal communication skills, relationship building and interpersonal skills.
• Well-organized, enthusiastic, professional and a positive team member.
• Demonstrated ability to collaborate effectively and independently with individuals at various levels is required.