E-Commerce Amazon Specialist

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Do you want to become one of the minds of our company? This is the opportunity to take!

Mind Games is North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and provide opportunities to express yourself through hobbies and interests.

If you support our vision – try yourself and join our team!

Duties and responsibilities

Duties include, but are not limited to:

Channel and account management

· Manage end-to-end operational and commercial activities on Amazon, Walmart and other relevant marketplaces

· Monitor and protect account health: order defect rate, late shipment and cancellation rates, valid tracking, policy compliance and seller performance scores

· Handle listing suppressions, policy violations, IP/authenticity complaints, gating and category approvals, and write appeals or plans of action when needed

· Open and manage seller/partner support cases; build working relationships with platform account managers

· Evaluate and launch new marketplaces where they fit our assortment

Listings and catalogue

· Create and maintain listings via flat files, bulk uploads or feeds: titles, bullets, descriptions, images, keywords, variations and UPC/GTIN accuracy

· Build and update A+ / enhanced content and manage Brand Registry where applicable

· Optimize listings for search ranking and conversion; resolve catalogue errors and duplicate or hijacked listings

· Keep product data consistent with the website and ERP (NetSuite)

Pricing and promotions

· Identify trends and recommend products and competitive pricing for each platform

· Monitor Buy Box ownership and competitor pricing; manage repricing rules within margin guardrails

· Plan and execute marketplace events and deals (Prime Day, Black Friday / Cyber Monday, Walmart rollbacks, coupons, Lightning Deals)

· Calculate true channel profitability, including referral fees, FBA/WFS fees, storage, shipping and returns

Inventory and fulfillment

· Working with purchasing and the warehouse, manage inventory flow so stock is available for listing at the right time

· Forecast demand by channel and plan FBA / Walmart Fulfillment Services (WFS) replenishment shipments

· Manage FBA inventory: stranded, aged and excess stock, removal orders, storage-limit planning and inbound shipment reconciliation

· Oversee merchant-fulfilled orders to meet ship-by dates and carrier requirements

· File and track reimbursement claims for lost, damaged or mis-received inventory

Advertising

· Plan, run and optimize Amazon Ads (Sponsored Products, Brands, Display) and Walmart Connect campaigns

· Manage ad budgets against ACoS / TACoS and ROAS targets; run keyword research and bid management

· Work closely with the marketing team on promotional calendars and cross-channel initiatives

Customer experience

· Respond to buyer messages within platform SLAs (e.g. 24 hours on Amazon) and resolve issues

· Manage returns, refunds, A-to-Z guarantee claims, chargebacks and negative feedback

· Monitor reviews and ratings and feed product or listing issues back to the team

Reporting and planning

· Analyse product and channel performance weekly and monthly: sales, traffic, conversion, margin, ad efficiency and inventory

· Prepare and present weekly and monthly channel performance reports to management

· Provide input into revenue targets and purchasing budgets

· Recommend changes to products, services and policies based on results and competitive developments

· Identify, gather and implement requirements and tools (integrations, re-pricers, listing tools) that improve channel performance

Qualifications and skills

Required

· 3–5+ years of hands-on marketplace management, with direct Amazon Seller Central and Walmart Seller Center experience

· Proven track record of growing marketplace sales (please include examples with numbers in your application)

· Working knowledge of FBA and/or WFS: inbound shipments, fee structures, inventory health and reimbursements

· Experience running Amazon Ads (Sponsored Products at minimum) and managing to ACoS/ROAS targets

· Comfortable with bulk listing tools: flat files, category templates and catalogue troubleshooting

· Strong Excel / Google Sheets skills (pivot tables, XLOOKUP, large datasets); able to turn reports into clear recommendations

· Solid grasp of marketplace unit economics and margin calculation

· Customer support experience and sound judgment handling disputes and claims

· Strong written and verbal communication, organization, and the ability to manage several channels and deadlines at once

· Works well with purchasing, warehouse, marketing and finance teams

This is an existing position.

Benefits:

· Salary: $50,000 - $61,000 per year

· Casual Dress

· Store Discount

· Flexible Schedule

· Extended Health Benefits

· Being surrounded by people and products you love!

Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.