E-Commerce Coordinator

The E-commerce Coordinator will support the day-to-day operations and optimization of Silk & Snow's online store. Reporting to the Manager, E-commerce, you'll help maintain the health of our website, coordinate promotion & product launches, support site analysis and reporting, and assist with ongoing website improvements.

This is a great opportunity for someone who is detail-oriented, resourceful, and eager to build a career in e-commerce while working closely with marketing, creative, and development teams.

In this current open role you will:

• Support the ongoing maintenance and optimization of the Silk & Snow website, including navigation, landing pages, and merchandising updates.
• Review and maintain product detail pages to ensure accuracy, consistency, and optimization across product copy, imagery, feature highlights, size guides, and overall user experience.
• Prepare weekly and monthly e-commerce performance reports, tracking sales, website performance, and key metrics.
• Monitor website performance and flag unusual trends or issues to the E-commerce Manager for further investigation.
• Support the execution of Silk & Snow's SEO and AEO initiatives by coordinating with copywriters, developers, and the performance marketing team.
• Coordinate promotional setup and execution, including pricing files, in collaboration with marketing and developer team members.
• Participate in quality assurance (QA) testing before and after launches to ensure a seamless customer experience and accurate pricing.
• Assist with seasonal marketing campaigns, product launches, and other site updates by coordinating timelines and collaborating with cross-functional stakeholders.
• Conduct competitive and market research to identify emerging trends and opportunities within the home furnishings and e-commerce space.
• Work closely with the UX Design team to support ongoing website optimization initiatives by identifying opportunities to improve conversion, usability, and the overall customer journey.

The Qualifications and Experience we like to see:

• University or College Degree/Diploma in Marketing, eCommerce or related discipline.
• 1-3 years of professional experience in e-commerce, digital marketing, retail, or a related field through work, internships, or co-op placements.
• Highly organized with exceptional attention to detail.
• A resourceful, proactive mindset with a willingness to solve problems independently.
• The ability to manage multiple projects simultaneously in a collaborative environment while maintaining a high level of accuracy.
• Strong analytical skills and an interest in interpreting data to help drive decisions.
• Excellent communication skills, with the ability to collaborate across multiple teams.
• A good eye for design and customer experience, with an appreciation for clean, intuitive digital experiences.
• Comfort working with modern digital tools and platforms, including Shopify, WordPress, Figma, Google Workspace, and other marketing or analytics platforms.
• An interest in e-commerce or digital marketing, and creating exceptional online shopping experiences.
• Familiarity with Google Analytics, Google Search Console, or other website analytics tools is an asset.
• Basic understanding of SEO best practices is an asset.

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision.
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional Information:

This is a current open position. The salary range for this position is $50,000.00 - $65,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion and Belonging:

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.