eBilling Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

The eBilling Coordinator is responsible for supporting the Firm's electronic billing function, ensuring the timely and accurate submission of client invoices and resolution of billing issues including complex submissions, rejections, appeals, reporting, and payment resolution.

The successful candidate will work closely with Legal Professionals, Legal Assistants, Finance, Accounts Receivable, and client billing contacts to ensure billing matters are resolved efficiently and invoices are paid on time.

This job posting is for an existing vacancy.

Major Responsibilities

• Manage end-to-end ebilling activities, including invoice submissions, issue resolution, appeals, and compliance with client billing guidelines.
• Review and resolve billing discrepancies, invoice rejections, short pays, and complex client-specific requirements, including UTBMS and activity code compliance.
• Serve as the primary point of contact for clients and internal stakeholders, delivering exceptional service through proactive communication and timely resolution of billing inquiries.
• Collaborate with Accounts Receivable and clients to monitor outstanding invoices, support collections efforts, and participate in discussions regarding payment and billing issues.
• Maintain accurate billing records, prepare reports and reconciliations, and provide insights to support management reporting and decision-making.
• Identify and implement process improvements to enhance billing efficiency, reduce invoice rejections, improve reporting capabilities, and support system enhancements.

Position Requirements

Education and Experience

This position requires a minimum of 1 – 3 years of ebilling, legal billing, finance, accounting, or Accounts Receivable experience. Experience in a legal or professional services environment is strongly preferred. An equivalent combination of education, training and relevant experience may be considered.

Knowledge and Skills

• Strong knowledge of legal billing, ebilling, and accounts receivable processes.
• Experience with billing, financial, and reporting systems.
• Understanding of LEDES formats, UTBMS codes, and client billing guidelines.
• Advanced Excel, analytical, and problem-solving skills.
• Strong communication, stakeholder management, and client service abilities.
• Ability to manage multiple priorities, work independently, and resolve issues effectively.

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 1 day per week.

Compensation:

The range of expected compensation for this position is $60,000- $70,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.

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