Enterprise Account Manager

Enterprise Account Manager

About JAGGAER

JAGGAER is a global provider of AI-powered procurement software for complex sourcing, supply and spend. More than 1,400 global enterprises across manufacturing, public sector, higher education and other industries use our platform to manage sourcing, contracts, invoicing, payments and supplier relationships in one place.

JAGGAER One connects Source-to-Contract, Procure-to-Pay and Supplier Intelligence, with embedded AI (JAI) that helps teams move faster, stay compliant and make better decisions. Our platform supports a supplier community of more than 13 million and manages $2.9 trillion in annual spend.

Behind the technology is a global team guided by our TEAM values: Transparency, Entrepreneurial Spirit, Accountability and Metrics-Driven Results.

www.jaggaer.com

About the Role

As an Enterprise Account Manager at JAGGAER, you will manage and grow a portfolio of approximately 25–35 existing customer accounts across North America. You will build trusted relationships, support renewals and retention, identify expansion opportunities, and help customers realize measurable value from JAGGAER’s AI-powered enterprise procurement solutions.

Our customer base spans multiple industries. Manufacturing and Higher Education are important strategic verticals, but prior experience in these sectors is a preference rather than a requirement. We welcome accomplished enterprise SaaS account managers with transferable experience from other industries.

This role suits a commercially driven relationship builder who can balance proactive account growth, customer advocacy, and cross-functional collaboration across a broad portfolio.

Responsibilities

• Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
• Own account growth plans and identify upsell, cross-sell, and expansion opportunities while supporting renewals, retention, and recurring revenue goals.
• Develop account plans and prioritize outreach based on renewal timing, account health, growth potential, and customer business needs.
• Build trusted relationships with procurement, supply chain, finance, IT, and business leaders, engaging executive stakeholders where appropriate.
• Conduct customer check-ins, business reviews, and value discussions to understand priorities, address concerns, and uncover opportunities.
• Identify opportunities to increase adoption and expand customer use of JAGGAER One, including AI-enabled capabilities and related solutions.
• Maintain accurate customer contacts, stakeholder maps, account activity records, and commercial opportunities.
• Partner with Customer Success, Support, Solution Engineering, Product, and other teams to deliver positive customer outcomes.
• Coordinate customer issues and escalations with internal teams, communicate progress, and follow through on commitments.
• Lead or support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
• Understand customers’ procurement and operational priorities and translate them into relevant solution and improvement opportunities.
• Maintain account plans, renewal forecasts, opportunities, and customer activity in Salesforce and other internal tools.
• Participate in customer meetings, relevant events, and industry activities to strengthen relationships.
• Identify customers who may participate in references, case studies, and advocacy initiatives.

What You Bring

• 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
• Demonstrated success managing and growing customer portfolios through relationship management, renewals, upselling, and cross-selling.
• Ability to balance multiple customer accounts, competing priorities, commercial opportunities, and timelines.
• Experience engaging stakeholders at different levels, from operational users to business decision-makers and executives.
• Strong business acumen and ability to articulate SaaS value in terms of measurable customer outcomes and ROI.
• Experience supporting renewals, expansion opportunities, and commercial negotiations.
• Strong communication, presentation, relationship management, and customer service skills.
• Ability to use account health data, pipeline reporting, and customer insights to prioritize activity.
• Experience using Salesforce or a similar CRM to manage accounts, opportunities, and forecasts.
• Comfortable collaborating across functions while remaining accountable for customer engagement and account growth.
• Bachelor’s degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

• Experience with Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, sourcing, supplier management, spend management, supply chain technology, or adjacent enterprise applications.
• Experience serving Manufacturing or Higher Education customers is a plus, not a requirement; relevant experience in other enterprise industries is welcome.
• Familiarity with customer business reviews, value realization, and strategic account planning.
• Experience supporting enterprise or multi-location customers and working in matrixed organizations.

What Makes You Successful at JAGGAER

We're looking for someone who is passionate about solving customer problems, driven by results, naturally curious, and constantly looking for ways to improve.

• Customer-Obsessed Problem Solver: You believe great selling starts with deeply understanding customers’ business processes, challenges, and goals. You ask the right questions, uncover the root causes of problems, and focus on delivering measurable business value rather than simply selling software.
• Data-Driven & Results-Oriented: You use data to guide decisions, measure progress, and continuously improve performance. You take pride in your achievements, own your results, and can clearly demonstrate the impact you’ve made.
• Strong Work Ethic & Accountability: You believe preparation, persistence, discipline, and hard work drive results. You take ownership of your commitments, follow through, and consistently strive to exceed expectations.
• Naturally Curious & Committed to Continuous Learning: You have a genuine desire to understand how businesses operate, ask thoughtful questions, challenge assumptions, and explore new ways of solving problems. You're always eager to learn, develop new skills, embrace emerging technologies, and continuously improve how you work, sell, and deliver value to customers.
• Coachable & Open to Feedback: You actively seek feedback, welcome different perspectives, and see coaching as an opportunity to grow. You're willing to adapt your approach and put what you've learned into practice.
• AI-Obsessed & Innovation-Minded: You're genuinely excited about AI and emerging technologies. You actively experiment with AI tools to improve productivity, gain customer insights, solve complex business problems, and transform how you sell and deliver value.
• Growth Mindset & Adaptability: You embrace challenges, adapt quickly to change, and are comfortable stepping outside your comfort zone. You bring energy, resilience, and a willingness to challenge traditional ways of working to achieve better outcomes.

Our Values

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them—the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency – Openness Builds Trust

Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.

Entrepreneurial Spirit – Own It, Drive It, Make It

A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.

Accountability – Thumbs In, Not Fingers Out

We take responsibility ourselves before pointing elsewhere.

Metrics-Driven Results – Outcomes Over Activities

Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

EEO & ACCESSIBILITY

At JAGGAER, we believe everyone deserves the opportunity to do their best work and be treated with respect. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees.

Employment decisions are based on qualifications and valid job requirements, without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military service, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

JAGGAER is proud to be an Equal Opportunity/Affirmative Action Employer and maintains affirmative action programs for individuals with disabilities and protected veterans. We provide reasonable accommodations to qualified applicants and employees with disabilities as required by applicable law. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Federal Contractor Applicant Information (English)