First seen by our source: 27 days ago
Enterprise Customer Success Manager
@ riverside.fm
Toronto, Ontario
Overview
Riverside is hiring an Enterprise Customer Success Manager in Toronto or the GTA to manage a portfolio of enterprise customers as a strategic partner and trusted advisor. The role drives adoption, renewals and expansion, and requires one office day per month downtown.
Responsibilities:
- Manage a portfolio of enterprise customers as a strategic partner
- Lead regular business reviews and drive adoption
- Identify renewal and expansion opportunities
- Collaborate with Product and Marketing on roadmap priorities
- Conduct occasional client visits
Requirements summary:
- At least 5 years of SaaS customer success experience with enterprise accounts
- Experience in a fast-paced startup environment
- Strong English verbal and written communication
- Strong analytical and problem-solving skills
- Ability to meet KPIs and manage multiple deadlines
Tools & skills
Source and dates
Employer career site / ATS feed · comeet
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
riverside.fm
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Record. Edit. Publish. Your all-in-one podcast and video platform for studio quality content.
Full company description
Riverside is on its way to becoming the go-to platform for content creation. Spotify, Marvel, Mark Zuckerberg, Gary Vee, and Apple all use Riverside to create their video and audio content. We have a great and widely-used product in a fascinating industry. We are backed by Alexis Ohanian (founder of Reddit) and Oren Ze’ev, and a group of some of the biggest influencers in the world. We have product-market fit and a passionate user community. In short, all signals show Riverside is on its way to become an exceptional company, so join us now and have real impact!
- LinkedIn followers
- 44,189
- People associated on LinkedIn
- 374
- Reported office locations
- Tel Aviv, IL
- Business categories
- Audio
- Podcast
- Media and Entertainment
- Software
- Audio Recording and Production
- Other recorded names
- riverside.fm
- Riverside
- Profile identifies a recruitment agency
- No
- Reported total investment
- 77,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Riverside is on its way to becoming the go-to platform for content creation. Spotify, Marvel, Mark Zuckerberg, Gary Vee, and Apple all use Riverside to create their video and audio content. We have a great and widely-used product in a fascinating industry. We are backed by Alexis Ohanian (founder of Reddit) and Oren Ze’ev, and a group of some of the biggest influencers in the world. We have product-market fit and a…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | Tel Aviv |
| Organization type | Privately Held |
| Year founded | 2020 |
| Open jobs on Jobsy | 9 |
| View page |
Description
For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.
Location: This role is open to candidates based in Toronto or the Greater Toronto Area (GTA). The role will require one office day every month at our Downtown Toronto office.
Requirements
What you bring to the table:
- At least 5+ years of experience in customer success in a SaaS environment managing enterprise logos.
- Experience working in a fast-paced startup environment
- Occasional client visits
- Passion to apply your tech-savviness to learn Riverside’s product functionality
- An ability to excel in achieving KPIs and targets
- Strong verbal and written communication skills in English
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and execute multiple tasks with deadlines
Bottom line? If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.