Posted 28 days ago
Facilitator
@ GardaWorld
Halifax, Nova Scotia
Overview
GardaWorld is hiring a part-time Facilitator in Halifax, NS, for bilingual customer service at airport security screening. The role helps passengers who need extra assistance, such as those with hearing, vision or mobility limits, through the screening process. The posting states an hourly rate of $28.84, part-time unionized employment, and a requirement for fluent English and French.
Pay:
$28.84 an hour
Responsibilities:
- Provide bilingual customer service to travelling passengers
- Assist passengers with hearing, vision or mobility needs through screening
- Accompany passengers and explain the screening process
- Explain screening options for medical devices and special items
- Liaise with Screening Officers to ensure good service
Requirements summary:
- Fluent in English and French
- 1 to 3 years of customer service experience
- Post-secondary education or equivalent work experience
- Strong empathy and active listening skills
- Ability to stand and walk for extended periods
- Ability to physically support passengers with reduced mobility
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-10
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
| Languages | English, French |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GardaWorld
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
GardaWorld: Business solutions and security services for a complex world.
Full company description
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security. GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
- LinkedIn followers
- 199,805
- People associated on LinkedIn
- 24,451
- Reported office locations
- 2300 Émile-Bélanger, Saint-Laurent , Quebec H4R 3J4, CA
- 700 S Federal Hwy, Boca Raton, Florida 33432, US
- Dubai International Financial Centre, Currency House, Office 303, Dubai, Dubai 482069 , AE
- Business categories
- Wealth Management
- Information Technology
- Service Industry
- Solar
- Consulting
- Risk Management
- Security
- Network Security
- Facility Management
- Physical Security
- Other recorded names
- GardaWorld Cash
- GardaWorld
- Specialties
- Cash Services
- Protective Services
- International Protective Services
- Aviation Services
- Travel Security
- Cash Pickup
- Security Services
- Armored Cash Services
- Cash logistics
- ATM Services
- Cash Vault Services
- Physical Security
- Security Consulting
- Mobile Security
- Event Security
- Airport Security
- Loss Prevention
- Road Flagging
- Armored Truck
- Security Guards
- Executive Protection
- Crisis Management
- and Mobile Patrol
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,600,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security. GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Saint-Laurent , Quebec |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Cash ServicesProtective ServicesInternational Protective ServicesAviation ServicesTravel SecurityCash PickupSecurity ServicesArmored Cash ServicesCash logisticsATM Services |
| Open jobs on Jobsy | 456 |
| View page |
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally.
As a Facilitator, you will provide bilingual customer service and engage with passengers who need extra assistance through the screening process. You will be extensively trained on knowledge of Standard Operating Procedures and will gain an in-depth familiarity of Pre-Board Screening procedures for special screening situations.
Facilitator Job Responsibilities:
- Provide a high level of customer service to the travelling public.
- Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
- If requested, accompany passengers through screening, helping with their belongings and explaining the process.
- Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
- Provide information about CATSA’s regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
- Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
- Proactively intervene where required, either in the queue or on the screening line.
- Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).
Facilitator Qualifications:
- Post-secondary education or equivalent work experience.
- Strong empathy, active listening, and customer service skills
- A minimum of 1-3 years of customer service experience.
- Ability to communicate fluently, clearly, and effectively in both French and English
- Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
- Ability to provide physical support to passengers with reduced mobility, upon request.
- Ability to stand and walk for extended periods of time.
Employment Details:
- Hourly rate: $28.84/hour
- Employment Type: Part time (Unionized)
- Location: Halifax, NS
If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together
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