Posted 21 days ago
Fairmont Gold Supervisor - Front Office
@ AccorHotel
Banff, Alberta
Overview
Fairmont Banff Springs is hiring a Fairmont Gold Supervisor for its Executive Lounge, a full-time role at $24.74 per hour rising with tenure to $29.31 after three years. The supervisor leads guest service, handles front desk duties, reviews Gold reservations, and coordinates VIP arrivals and departures. Staff accommodation and a meal per shift are offered, and the hotel cannot sponsor work authorization.
Pay:
$24.74 an hour
Responsibilities:
- Deliver personalized guest service and resolve requests and concerns
- Perform front desk duties including charge posting, check-in/out and auditing
- Review Fairmont Gold reservations for accuracy and standards
- Provide concierge information on local attractions and services
- Coordinate arrivals and departures for VIP guests
Requirements summary:
- At least one year of front desk supervisory experience, large hotel preferred
- Knowledge of Micros-Opera Property Manager, Word and Excel
- Excellent written and verbal skills with high attention to detail
- Royal Service or guest recovery experience
- Hotel management or hospitality diploma an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 1+ years |
| Management experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Hotel Management, Hospitality |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AccorHotel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
- LinkedIn followers
- 2,542,950
- People associated on LinkedIn
- 98,406
- Reported office locations
- 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
- 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
- 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
- Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
- Business categories
- Resorts
- Leisure
- Hospitality
- Hotel
- Marketing
- Location Based Services
- SEO
- Tourism
- Food and Beverage
- Advertising
- Events
- Travel
- Other recorded names
- AccorHotel
- Accor
- Accor Apartments & Realty
- Specialties
- Hospitality and Catering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,348,879,078
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Issy-les-Moulineaux, Paris Region |
| Organization type | Public Company |
| Specialties | Hospitality and Catering |
| Open jobs on Jobsy | 283 |
| View page |
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”
Starting Rate: $24.74 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.31
The official contracted title for this position is Executive Lounge - Supervisor.
Job Duties Include:
- Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
- Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
- Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
- Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
- Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
Qualifications
Your Skills & Qualifications:
- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
- Excellent written and verbal skills with a high attention to detail required
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset
- Graduate of Hotel Management or Hospitality program an asset
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
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