Posted 19 days ago
Family Services Coordinator
@ Ronald McDonald House® Alberta
Medicine Hat, Alberta
Overview
Ronald McDonald House Alberta is hiring a casual Family Services Coordinator at its Medicine Hat House to welcome and support families of seriously ill children. The role covers room bookings, check-ins, meal and volunteer program support, and day-to-day House safety and cleanliness. Shifts are casual and based on operational needs, including evenings and weekends, with vacation coverage as needed.
Responsibilities:
- Coordinate room bookings, check-ins, inspections and payments
- Provide family-centred support and respond to questions
- Support House programs, meal service and volunteer groups
- Assign, train and recognize volunteers
- Maintain House cleanliness, safety and security
Requirements summary:
- High school diploma
- Strong interpersonal skills with diverse people
- Administrative experience preferred
- Comfort with computers and database systems
- Able to prioritize in a fast-paced environment
- Clear criminal record check
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · easyapply
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Care home |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Background checks | criminal record |
| Education | High school (required) |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ronald McDonald House® Alberta
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
Family Services Coordinator
Casual
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.
Why Choose Ronald McDonald House Alberta?
"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."
~ Caitlin, employee since 2024
Explore more employee quotes on our Careers page.
Your Role
This role is based out of the Medicine Hat Ronald McDonald House. Casual shifts tend to be, evening 5-9pm, weekends 7am-3pm or 3pm-9pm as well as vacation coverage, as needed. Hours are based on operational needs.
Why This Role Matters
When a child needs urgent medical care, families need more than a place to stay they need calm, consistency, and compassionate support. As a Family Services Coordinator, you are often the first friendly face families meet and the steady presence they rely on each day. By coordinating accommodations and check-ins, responding to questions with empathy, supporting House programs and volunteers, and helping keep the House safe, clean, and welcoming, you help ensure every family can focus on what matters most: being close to their child.
Your Key Responsibilities
Family Support
Coordinate room bookings, check-ins/check-outs, inspections, and payments.
Provide welcoming, family-centered support and respond to questions/concerns.
Follow House policies and procedures, including emergency and risk reporting.
Greet visitors and accept monetary and gift-in-kind donations.
Program Support
Support House programs and meal service (including Home for Dinner/Helping Hands) and help keep kitchen items stocked.
Welcome volunteer groups, provide orientation/tours, and ensure spaces and equipment are cleaned and reset.
Encourage family engagement with activities (e.g., Pet Therapy, Shuttle, Rejuvenation) through in-person communication and other channels.
Volunteer Support
Assign and support volunteer tasks to ensure time is used effectively.
Train/orient new volunteers and share updates on procedures and programs.
Value, respect, and recognize volunteer contributions.
House Management
Support day-to-day cleanliness, safety, and security of the House (inside and out).
Complete shift housekeeping duties and flag maintenance or repair needs to the General Manager.
Required Qualifications
High school diploma.
Strong interpersonal skills; able to work with a wide variety of people.
Administrative experience preferred; comfortable with computers and database systems.
Able to work in a fast-paced environment, prioritize tasks, and problem-solve.
Must provide a clear criminal record check.
What we Offer
We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:
Comprehensive Compensation & Benefits
Competitive wage
Employee and Family Assistance Program (EFAP)
Growth & Development
Training and development opportunities
Opportunity to participate in cross‑functional committees
Flexibility & Well‑Being
12 recognized statutory holidays
Financial Wellness
Financial Wellness sessions
Culture & Community
A values‑driven culture where people come first
Social events and team‑building activities
Our Commitment to Diversity, Equity, Inclusion & Cultural Safety
Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
Note: Applications will be accepted until the position is filled.
Thank You
We thank all candidates who apply; however, only those selected for interview will be contacted.
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