Posted 4 months ago
Front desk agent
@ Ripplecove Hotel & Spa
Ayer's Cliff, Quebec
Overview
Ripplecove Hotel & Spa is hiring a Front Desk Agent for its lakeside resort on Lake Massawippi. The role covers reservations, check-in and check-out, guest inquiries and local recommendations, reporting to the Front Office Manager. Fluency in French and English is required; minimum one year of similar experience is preferred.
Responsibilities:
- Accueillir les clients et offrir un service personnalisé
- Gérer les réservations, arrivées et départs
- Répondre aux demandes par téléphone, courriel ou en personne
- Coordonner avec les autres départements de l'hôtel
- Promouvoir les services et attraits régionaux
Requirements summary:
- Maîtrise du français et de l'anglais exigée
- Un an d'expérience dans un rôle similaire préféré
- Formation ou expérience en hôtellerie un atout
- Connaissance de la région et des attraits touristiques un atout
- Maîtrise de Microsoft Office et des systèmes de gestion hôtelière (Hotello un atout)
- Excellentes communications verbales et écrites
Tools & skills
Source and dates
Source type not verified · glow
- Employer posting date
- 2026-07-22
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Education | High school (preferred) |
| Fields of study | Hospitality |
| Perks mentioned | Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ripplecove Hotel & Spa
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
5 star hotel located on the shores of Lake Massawippi. Has 30 rooms and 29 luxurious suites.
Full company description
Ripplecove Hôtel & Spa is located only 90 minutes from Montreal and 3 hours from Québec City in the heart of the Eastern Townships of southern Quebec. The hotel enjoys the region’s highest rating of “5 Stars” from the Quebec Ministry of Tourism and a breathtaking location on a 12 acre peninsula directly on the shores of beautiful Lake Massawippi. A perfect setting for groups of up to 70 persons, the hotel offers 30 designer decorated luxury rooms, suites, cottages and 2 conference rooms ideal for meetings, private banquets and weddings. All three meeting rooms enjoy stunning lake views and elegant décor with a country estate feel guaranteed to lend a warm welcoming ambiance to any function. Located in the heart of the Appalachian mountain and lakes region, Ripplecove is also the perfect destination from which to enjoy a full range of year-round recreational activities. Mont Orford Provincial Park, 14 golf courses, 4 ski areas, biking, tennis, boating and lake cruises are all available on site or nearby. Guided tours of the many local attractions including, vineyards, cheese makers, lavender farms and maple sugar producers can be arranged for groups. All events held at Ripplecove receive professional bi-lingual service and world class international cuisine served by a dedicated team offering a custom tailored agenda and a selection of activities designed to enhance corporate events and help guests regenerate after a productive meeting.
- LinkedIn followers
- 810
- People associated on LinkedIn
- 37
- Reported office locations
- 700 rue Ripplecove, Ayer's Cliff, QC J0B 1C0, CA
- Other recorded names
- Ripplecove Hôtel & Spa
- Profile identifies a recruitment agency
- No
Ripplecove Hôtel & Spa is located only 90 minutes from Montreal and 3 hours from Québec City in the heart of the Eastern Townships of southern Quebec. The hotel enjoys the region’s highest rating of “5 Stars” from the Quebec Ministry of Tourism and a breathtaking location on a 12 acre peninsula directly on the shores of beautiful Lake Massawippi. A perfect setting for groups of up to 70 persons, the hotel offers 30…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 51-200 employees |
| Headquarters | Ayer's Cliff, QC |
| Organization type | Privately Held |
| Year founded | 1945 |
| Open jobs on Jobsy | 11 |
| View page |
Located on the shores of Lake Massawippi, Ripplecove Hotel & Spa is the ultimate resort destination in the Eastern Townships. Our outdoor relaxation area with hot tubs and sauna, luxurious suites, the refined cuisine of Le Riverain restaurant, and Le Cove bar all reflect a brand identity focused on delivering an exceptional guest experience worthy of the finest hotels.
We are looking for a Front Desk Agent!
Position Summary
Ripplecove Hotel & Spa, a prestigious property located on the beautiful shores of Lake Massawippi, is seeking a dynamic and passionate Front Desk Agent to join our welcoming team.
Reporting to the Front Office Manager, the Front Desk Agent plays a key role in creating an outstanding guest experience by providing exceptional service throughout the reservation process, check-in, and check-out. The ideal candidate has a strong sense of hospitality, excellent communication skills, and a genuine passion for customer service.
Responsibilities
Welcome guests warmly and provide exceptional service from the moment they arrive.
Manage reservations, check-ins, and check-outs efficiently and professionally.
Respond to guest inquiries by phone, email, or in person in a courteous and accurate manner.
Anticipate guests' needs and deliver personalized service to ensure complete satisfaction.
Coordinate with other hotel departments to provide a seamless guest experience.
Promote the hotel's services, local attractions, and regional activities to enhance each guest's stay.
Maintain the cleanliness and organization of the front desk and reception area.
Qualifications
Fluency in both French and English is required to provide exceptional service to our local, tourist, and international guests.
Minimum of one year of experience in a similar role is preferred.
Hospitality education and/or experience in the hotel industry is considered an asset.
Knowledge of the region and local tourist attractions is an asset.
Proficiency with Microsoft Office and property management systems (Hotello is an asset).
Excellent verbal and written communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
What We Offer
A peaceful and inspiring work environment on the shores of Lake Massawippi.
In-house training and professional development opportunities.
Free indoor parking.
Temporary accommodation available, subject to availability.
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