Front Desk Agent - Le Petit Hotel

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Under the supervision of the Front Desk Manager, the ideal candidate has a natural talent for hospitality and is driven by guest satisfaction. Detail-oriented by nature, they possess strong analytical skills that enable them to ensure the property's financial accuracy and integrity. They thrive in a dynamic and sometimes unpredictable environment where creativity and initiative are valuable assets. Warm and professional, they demonstrate an open and empathetic attitude toward guests and promote effective communication with both internal and external stakeholders.

RESPONSIBILITIES

• Greet guests warmly and professionally;
• Manage the administrative and service aspects of guest arrivals and departures;
• Handle cash transactions, process payments, and securely enter confidential credit card information into the property management system;
• Answer incoming telephone calls and direct them to the appropriate departments based on guest needs;
• Follow up on guest requests promptly and efficiently;
• Provide information about local attractions and regional activities in collaboration with the property's concierge team;
• Work closely with the entire Front Desk team to identify and exceed guest expectations;
• Respond to all inquiries with enthusiasm and professionalism;
• Demonstrate discretion and maintain the confidentiality of guest information at all times.

QUALIFICATIONS

• Diploma or training in Hospitality Management, considered an asset;
• Minimum of one (1) year of customer service experience;
• Knowledge of a hotel property management system (Opera Cloud is considered an asset);
• Proficiency in Microsoft Office Suite;
• Knowledge of the local area and nearby tourist attractions;
• Excellent organizational and prioritization skills;
• Strong sense of responsibility and initiative;
• Team-oriented mindset with the ability to thrive in a collaborative work environment;
• Creative and enthusiastic approach to problem-solving;
• Flexible availability, including days, evenings, and weekends;
• Professional appearance and presentation;
• Excellent communication skills in both French and English, spoken and written.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

*In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

*Knowledge of English (spoken) is required for this position due to the frequent and necessary interactions with an English-speaking and international clientele in a tourism environment and in close collaboration with several partner hotels. The incumbent must independently welcome, inform, and assist guests. Communication in English is essential to the performance of the duties, the quality of service provided, and, where applicable, safety requirements, and cannot reasonably be delegated to another employee.