First seen by our source: 22 days ago
Front of House Manager
@ Mati Crudo + Charcoal
Ottawa, Ontario
Overview
Mati Crudo + Charcoal is hiring a full-time Front of House Manager to lead the service team in an upscale Ottawa restaurant. The role oversees dining room service standards, coaches hosts, servers and bartenders, and manages reservations and guest flow. Evenings, weekends and holidays are required, and the posting offers a competitive salary with benefits, staff meals and dining discounts.
Responsibilities:
- Oversee front-of-house operations and service standards during service
- Lead, train and mentor hosts, servers and bartenders
- Manage reservations, floor plans and guest flow
- Support guest recovery and maintain dining room presentation
- Uphold health, safety and service compliance standards
Requirements summary:
- 2 to 3+ years of leadership experience in upscale or fine dining
- Strong knowledge of food, wine and cocktail service standards
- Excellent communication and interpersonal skills
- Availability to work evenings, weekends and holidays
- Smart Serve or equivalent certification and food safety knowledge an asset
Tools & skills
Source and dates
Source type not verified · pushoperations
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Food & beverage |
| Experience | 2+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Restaurant or kitchen |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
| Licences & certifications | Smart Serve |
| Perks mentioned | Employee discount, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mati Crudo + Charcoal
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
We are seeking a Front of House Manager to lead our service team with professionalism, energy, and a passion for hospitality.
As the Front of House Manager, you will be responsible for creating a polished, seamless dining experience while fostering a culture of teamwork, accountability, and growth.
What We’re Looking For
We are searching for a leader who is:
- Confident, energetic, and genuinely passionate about hospitality
- Able to inspire, coach, and elevate the performance of the service team
- Skilled at anticipating guest needs and handling service with poise
- Organized and solutions-focused in a dynamic, fast-paced environment
Qualifications
- 2–3+ years of leadership experience in an upscale or fine dining environment
- Strong knowledge of food, wine, and cocktail service standards
- Excellent communication and interpersonal skills
- Ability to manage guest concerns with professionalism and empathy
- Availability to work evenings, weekends, and holidays
- Smart Serve (or equivalent) certification and Food Safety knowledge an asset
Responsibilities
- Oversee front-of-house operations and service standards during service
- Lead, train, and mentor hosts, servers, and bartenders
- Manage reservations, floor plans, and guest flow to optimize service
- Support guest recovery with grace, ensuring every guest leaves satisfied
- Collaborate with management on events, promotions, and daily operations
- Maintain dining room presentation, cleanliness, and overall readiness
- Uphold health, safety, and service compliance standards
Perks & Benefits
- Competitive salary with benefits package (based on eligibility)
- Opportunities for professional growth and career advancement
- Staff meals and dining discounts
- A dynamic, supportive work culture
- Being part of one of Ottawa’s most acclaimed fine dining teams
If you are a polished leader with a passion for hospitality and the ability to elevate both guest and team experiences, we invite you to join us at Mati Crudo + Charcoal.
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