Posted last month
Front Office - Concierge (VIP)
@ AccorHotel
Banff, Alberta
Overview
Fairmont Banff Springs is hiring a full-time VIP Concierge to deliver personalized service to high-profile guests from pre-arrival planning through post-departure follow-up. The role requires at least 2 years of hotel front office or concierge experience and a strong knowledge of the hotel and Banff attractions. The starting rate is $26.04 per hour, rising to $30.64 after three years, with on-site staff accommodation and benefits.
Responsibilities:
- Coordinate all aspects of VIP guests' stays
- Provide expert advice on hotel services and local attractions
- Build guest relationships through meet-and-greets
- Resolve guest concerns and track service recovery
- Uphold service standards and support administrative duties
Requirements summary:
- Minimum 2 years hotel front office, guest services or concierge experience
- Les Clefs d'Or membership or working toward it (asset)
- Hospitality management diploma or degree (asset)
- Excellent Micros-Opera Property Manager knowledge
- Strong Microsoft Office skills
- Class 5 licence and clean driving record
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Licences & certifications | Class 5 |
| Driver’s licence | required |
| Background checks | driving record |
| Education | College diploma (preferred) |
| Fields of study | Hospitality Management |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AccorHotel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
- LinkedIn followers
- 2,542,950
- People associated on LinkedIn
- 98,406
- Reported office locations
- 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
- 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
- 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
- Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
- Business categories
- Resorts
- Leisure
- Hospitality
- Hotel
- Marketing
- Location Based Services
- SEO
- Tourism
- Food and Beverage
- Advertising
- Events
- Travel
- Other recorded names
- AccorHotel
- Accor
- Accor Apartments & Realty
- Specialties
- Hospitality and Catering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,348,879,078
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Issy-les-Moulineaux, Paris Region |
| Organization type | Public Company |
| Specialties | Hospitality and Catering |
| Open jobs on Jobsy | 281 |
| View page |
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.
Starting Rate: $26.04
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.64
.Job Duties Include:
- Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
- Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
- Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
- Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
- Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.
Qualifications
Your Skills & Qualifications:
- Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
- Les Clefs d’Or membership an asset, or are currently working towards membership
- Degree or Diploma in Hospitality Management is an asset
- Food & Beverage Experience an asset
- Excellent knowledge of Micros-Opera PROPERTY Manager
- Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
- Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
- Clean driving record and Class 5 license
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
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