Posted yesterday
Front Office Manager
@ Coast Hotels
Chilliwack, British Columbia
Overview
Coast Hotels is hiring a Front Office Manager for Coast Chilliwack Hotel by APA to lead the front desk team and manage front office operations. The role covers scheduling, labour costs, budgets, reservations, cash handling and guest satisfaction. The posting states competitive wages, extended health and dental benefits, and a flexible schedule including evenings, weekends, holidays and overnight shifts.
Responsibilities:
- Manage all front office operations and team members
- Recruit, train, develop and coach employees
- Manage scheduling, labour costs and departmental budgets
- Resolve escalated guest concerns and service issues
Requirements summary:
- Hospitality management education or hospitality experience
- Previous front office leadership experience
- Strong leadership, coaching and team-development skills
- Experience with hotel systems and operational reporting
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Schedule | evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Hospitality management |
| Perks mentioned | Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Coast Hotels
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Refreshingly Local™
Full company description
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.716.6199. Please note: Our LinkedIn inbox is not monitored 24/7. If you have a guest inquiry, our Central Reservations team would be happy to help at 1.800.716.6199 during regular business hours. Looking to join our team? We don’t process job applications here, but you can check out all our current openings and apply at www.coasthotels.com/careers.
- LinkedIn followers
- 10,944
- People associated on LinkedIn
- 455
- Reported office locations
- 700- 535 Thurlow Street, Vancouver, BC V6E 3L2, CA
- 1301 6th Ave, Seattle, Washington 98101, US
- Business categories
- Resorts
- Hospitality
- Hotel
- Tourism
- Other recorded names
- Coast Hotels
- Specialties
- hotels
- resorts
- accommodations
- tourism
- and food & beverage
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1972 |
| Specialties | hotelsresortsaccommodationstourismand food & beverage |
| Open jobs on Jobsy | 10 |
| View page |
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.
Your next career move comes with travel perks. Enjoy exclusive Ambassador hotel discounts at Coast Hotels and APA Hotels while building your career with a company that invests in its people.
We're looking for a Front Office Manager who will provide leadership and direction for the Front Office team while ensuring exceptional guest experiences and operational excellence.
You will contribute to the overall success of the hotel by managing front office operations, developing team members, and driving guest satisfaction at Coast Chilliwack Hotel by APA.
What Makes This Role Exciting?
- Earn competitive wages and enjoy extended health and dental benefits.
- Lead a high-impact department that shapes the guest experience.
- Develop and mentor a successful team.
- Influence hotel performance and service excellence.
- Build a rewarding hospitality leadership career with Coast Hotels.
What You'll Do
- Manage all Front Office operations and team members.
- Recruit, train, develop, and coach employees.
- Ensure exceptional guest service standards are maintained.
- Monitor guest satisfaction and implement improvements.
- Manage scheduling, labor costs, and departmental budgets.
- Oversee reservations, cash handling, and daily reporting.
- Resolve escalated guest concerns and service issues.
- Collaborate with hotel departments to achieve operational objectives.
- Ensure compliance with company policies and brand standards.
- Perform other duties as assigned.
What You Bring
- Education in hospitality management or a related field, experience in the hospitality industry, or a combination of both.
- Previous Front Office leadership experience.
- Strong leadership, coaching, and team-development skills.
- Excellent communication and guest service abilities.
- Strong business, organizational, and analytical skills.
- Ability to make sound decisions in a fast-paced environment.
- Experience with hotel systems and operational reporting.
- Commitment to employee engagement and guest satisfaction.
- Flexibility to support hotel operations as required.
- Able to work a flexible schedule, which includes evenings, weekends, holidays and overnight shifts when required
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
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