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Posted 9 days ago

Guest experience leaders

@ McDonald’s

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Banff, AB · Canmore, AB

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SIGNALS

Overview

McDonald's is hiring guest experience leaders to lead teams and deliver a welcoming, proactive guest experience. The work involves anticipating guest needs, coaching a team, answering guest questions about food and the brand, and handling situations calmly and fairly.

Responsibilities:

  • Anticipate guest needs and provide proactive care
  • Inspire, support and guide the team
  • Connect with guests and answer questions about food and brand
  • Handle guest situations calmly and fairly

Requirements summary:

  • Passion for people
  • Ability to model calm and fairness
  • Positive handling of various situations
Source and dates

Source type not verified · bow-valley

Employer posting date
2026-10-29
First seen by our source
2026-11-05
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Manages peopleYes
Travelair: none · ground: none
Work settingStore
PositionSitting and standing
Physical demandsphysical moderate · computer low

Summary and details written by AI from the posting; the employer’s posting is the authority.

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McDonald’s

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FieldValue
Open jobs on Jobsy5
Job description

The job
We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:
Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them.
Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
Making McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.

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