Posted 3 months ago
Guest Service Agent
@ Sandman Hotel Group
Cache Creek, British Columbia
Overview
Sandman Hotel Group is hiring a Guest Service Agent to welcome guests, handle check-in and check-out, answer questions, and resolve issues at the front desk. The posting offers a flexible schedule, competitive compensation, on-the-job training, and staff and family discounts. Applicants must be legally entitled to work in Canada, and no phone calls are accepted.
Responsibilities:
- Check guests in and out of the hotel
- Issue room keys and assist with luggage
- Answer guest questions and arrange transportation
- Respond to phone, email, and in-person inquiries
- Compute bills, collect payment, and make change
Requirements summary:
- No education or experience required; on-the-job training provided
- Ability to follow instructions
- Good verbal and written communication skills
- Professional appearance and manners
- Conflict resolution and objection handling skills
- Legally entitled to work in Canada
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-08-09
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sandman Hotel Group
Saved company profile
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True Canadian Hospitality
Full company description
Sandman Hotels—A Family Legacy Be part of Canada's most successful hospitality story with Sandman Hotel Group. Founded by Bob Gaglardi in 1963, Sandman Hotel Group has deep roots in Canadian hospitality. With a $5000 loan and a bold vision, Bob established Northland Properties Incorporated with the intention of building hotels and restaurants where people could come together to experience exceptional customer service. Since opening our first hotel in Smithers, BC, in 1967, we have grown into a proud family-run business, now led by Bob’s son Tom. Today, you will find us across Canada–from St Johns to Vancouver–with over 60 hotels across Canada, the UK, Ireland, and the USA. // Sandman Hotels—Un héritage familial Prenez votre place dans l'histoire de l'hôtellerie la plus réussie au Canada, avec le Groupe hôtelier Sandman. Créé par Bob Gaglardi en 1963, le Groupe Sandman Hotel à des racines profondes dans l’hospitalité canadienne. Avec un prêt de 5 000 dollars et une vision audacieuse, Bob a créé Northland Properties Incorporated avec l’intention de construire des hôtels et des restaurants où les gens pourraient se retrouver pour profiter d’un service à la clientèle exceptionnel. Depuis l’ouverture de notre premier hôtel à Smithers, en Colombie-Britannique, en 1967, nous nous sommes développés pour devenir une entreprise familiale fière, aujourd’hui dirigée par Tom, le fils de Bob. Aujourd’hui, nous sommes présents dans tout le Canada, de St Johns à Vancouver, avec plus de 60 hôtels au Canada, au Royaume-Uni, en Irlande et aux États-Unis.
- LinkedIn followers
- 13,119
- People associated on LinkedIn
- 892
- Reported office locations
- 310-1755 W. Broadway, Vancouver, British Columbia V6J 4S5, CA
- Other recorded names
- Sandman Hotel Group
- Specialties
- Hospitality
- Business Travel
- Leisure Travel
- Vacations
- and Hotels
- Profile identifies a recruitment agency
- No
Sandman Hotels—A Family Legacy Be part of Canada's most successful hospitality story with Sandman Hotel Group. Founded by Bob Gaglardi in 1963, Sandman Hotel Group has deep roots in Canadian hospitality. With a $5000 loan and a bold vision, Bob established Northland Properties Incorporated with the intention of building hotels and restaurants where people could come together to experience exceptional customer…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Privately Held |
| Year founded | 1967 |
| Specialties | HospitalityBusiness TravelLeisure TravelVacationsand Hotels |
| Open jobs on Jobsy | 147 |
| View page |
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
As a Guest Service Agent, you'll wear many hats- from meet-and-greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks- incredible team rates and discounts at all 7 of our restaurant brands are just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time.
JOB REQUIREMENTS:
- No education or experience required, we will train one on one
- Ability to follow instruction
- Good communication skills are an asset
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Professional appearance and manners
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
GUEST SERVICE AGENT DUTIES:
- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel.
- Luggage assistance
- Issues room keys
- Answers various questions from guests and arranges transportation for guests.
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Computes bills, collects payment and makes change for guests.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests on specified form and enter on switchboard.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.
APPLICABLE SKILLS:
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
BENEFITS
- Rewards, Recognition, Team Events & Milestone Awards
- Team Member and Friends & Family Hotel Discounts
- Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
- Discounts at Grouse Mountain & Revelstoke Mountain Resort
- Career Development, Training & Internal Promotion Opportunities
- Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
- Employee Referral Bonus Program
- RRSP Matching Program
- Extended Health, Dental, Vision & Life Insurance
- Complimentary Hotel Stays
- Tuition Credit Program
- Supportive, Inclusive Workplace Culture
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
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