Guest Service Representative

Company Description Courtyard by Marriott Toronto Mississauga/Meadowvale is a newly renovated hotel offering a comfortable stay for both business and leisure travelers. Guests enjoy modern rooms and suites with luxury bedding, complimentary Wi‑Fi, and in-room mini-fridges. The hotel is located within a short distance of numerous Canadian headquarters of major Fortune 500 companies, making it convenient for corporate visitors. A contemporary lobby with flexible work and relaxation spaces, The Bistro restaurant with morning and evening service, and amenities such as a fitness center, indoor pool, whirlpool, and business center support a seamless guest experience. The property is also the closest Marriott hotel to Toronto Premium Outlets, appealing to guests interested in shopping and local attractions.

Role Description The Guest Service Representative is a full-time, on-site position based at Courtyard by Marriott Toronto Mississauga/Meadowvale in Mississauga, ON. In this role, the team member welcomes guests, manages check-in and check-out procedures, and handles reservations, room assignments, and payment transactions accurately and efficiently. The Guest Service Representative responds to guest inquiries, provides information about hotel services and local attractions, and addresses concerns to ensure a positive and memorable stay. Daily responsibilities include answering phones, managing guest requests, coordinating with housekeeping and maintenance, and maintaining a clean and organized front desk area. The role also involves following brand standards, using property management systems, and supporting other departments as needed to deliver consistent, high-quality service.

Qualifications

• Customer service and hospitality skills, including a strong guest-focused mindset and the ability to manage inquiries and resolve issues professionally.
• Communication skills, with clear verbal and written abilities, active listening, and courteous interaction with guests and team members.
• Organizational and multitasking skills to manage reservations, check-ins/check-outs, and guest requests efficiently in a fast-paced environment.
• Technical skills, including comfort with hotel property management systems, basic computer applications, and payment processing tools.
• Teamwork and reliability, with the ability to collaborate effectively, follow established procedures, and maintain punctual, dependable attendance.
• Ability to work flexible shifts, including evenings, weekends, and holidays, as required by hotel operations.
• Previous front desk, hotel, or customer-facing experience is an asset; experience with Marriott systems or brands is beneficial.
• High school diploma or equivalent; additional education in hospitality or related fields is an advantage.