Posted 8 days ago
Guest Services Associate
@ Marriott
Ottawa, Ontario
Overview
Marriott, through The Westin Ottawa, is hiring a full-time Guest Services Associate to handle guest check-ins, check-outs, room assignments and payments at the front desk. The role also covers switchboard calls, guest information, transportation arrangements and daily cash handling. The posting requires no prior related experience and only a high school diploma or equivalent.
Responsibilities:
- Process guest check-ins, check-outs and room assignments
- Handle payments, cash and billing adjustments
- Answer guest calls, requests and concerns
- Coordinate room status with Housekeeping
- Arrange transportation and provide guest information
Requirements summary:
- High school diploma or G.E.D. equivalent preferred
- No related work experience required
- Clear and professional communication
- Ability to stand, sit or walk for extended periods
- Ability to lift and carry items up to 10 pounds
Tools & skills
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | No experience needed |
| Department | Customer service |
| Experience | 0+ years |
| Management experience | 0+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · lift 10 lb · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | High school (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Marriott
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
- LinkedIn followers
- 3,251,190
- People associated on LinkedIn
- 214,724
- Reported office locations
- 10400 Fernwood Road, Bethesda, MD 20817, US
- Omar Al Mukhtar Street, Doha, Doha, QA
- 22 Abd El Hamid Street, Cairo, Cairo, EG
- SHK. Rashid Bin Saeed Street, Abu Dhabi, Abu Dhabi, AE
- 10400 Fernwood Rd, Bethesda, MD 20817, US
- Business categories
- Travel
- Resorts
- Leisure
- Music
- Tourism
- Events
- Hospitality
- Franchise
- Hotel
- Restaurants
- Fashion
- Food and Beverage
- Customer Service
- Food Processing
- Other recorded names
- Fairfield Inn & Suites by Marriott Orlando International Drive/Convention Center
- Marriott North Charleston
- Marriott International, Inc.
- Careers at Marriott
- Fairfield Inn & Suites By Marriott - Charlotte Matthews
- Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East
- SpringHill Suites by Marriott Grand Island NE
- Fairfield Inn & Suites Avon
- Marriott Orlando Downtown
- SpringHill Suites
- The Residence Inn by Marriott - Worcester
- Residence Inn Marriott
- The Residence Inn by Marriot - Yonkers
- Residence Inn Denver Downtown
- Residence Inn Kapolei
- Marriott International
- Specialties
- Hospitality
- Lodging
- Business Travel
- Travel
- Hotels
- CSR
- Sustainability
- and DEI
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Bethesda, MD |
| Organization type | Public Company |
| Specialties | HospitalityLodgingBusiness TravelTravelHotelsCSRSustainabilityand DEI |
| Open jobs on Jobsy | 243 |
| View page |
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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