Posted 4 days ago
Guest Services Associate
@ MasterBUILT Hotels Ltd.
Ladysmith, British Columbia
Overview
MasterBUILT Hotels Ltd. is hiring a part-time Guest Services Associate at its Microtel Inn & Suites by Wyndham in Oyster Bay, BC. The role covers check-ins and checkouts, guest requests and complaints, and front desk equipment and paperwork. Shifts may include early mornings, late evenings and weekends, and the posting offers an incentive-based compensation package and a flexible benefits package.
Responsibilities:
- Perform guest check-ins and checkouts with accuracy
- Handle guest requests, queries and complaints professionally
- Provide local information, directions and transportation options
- Operate front desk equipment and complete assigned paperwork
- Coordinate with housekeeping and maintenance
Requirements summary:
- 1-2 years of customer service experience
- Hospitality experience an asset
- Comfort with office equipment such as photocopiers and scanners
- Team player with excellent communication skills
- Positive attitude with a sense of humour
- High School Diploma or GED required
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Flexible hours, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
MasterBUILT Hotels Ltd.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A concierge to your success in hotel development, investment, and management.
Full company description
MasterBUILT is a Canadian hotel development, management and investment company. We are the franchising partner for the Microtel Inns & Suites by Wyndham and ECHO Suites Extended Stay by Wyndham brands in Canada. We support investor success through a complete turnkey solution that includes licensing, brand oversight, construction management, hotel management and asset management services. Demonstrating respect for our partners, our guests, and the land and communities in which we operate is our priority. We believe in inclusivity, in charitable actions, and in creating and investing in smart, impactful developments that add value to society and serve a greater purpose. ___________ MasterBUILT est une entreprise canadienne spécialisée dans le développement, la gestion et l’investissement hôteliers. Nous sommes le partenaire de franchise des marques Microtel par Wyndham et ECHO Suites Extended Stay par Wyndham au Canada. Nous favorisons la réussite des investisseurs grâce à une solution clé en main complète, incluant la délivrance de licences, la supervision de la marque, la gestion de la construction, l’exploitation hôtelière et la gestion d’actifs. Le respect de nos partenaires, de nos clients, ainsi que des territoires et des communautés où nous intervenons constitue une priorité. Nous croyons en l’inclusion, en la solidarité, et en la réalisation de projets pertinents qui créent de la valeur pour la société et contribuent à un objectif plus large.
- LinkedIn followers
- 3,075
- People associated on LinkedIn
- 63
- Reported office locations
- #410, 211 – 11 th Ave SW, Calgary, Alberta T2R 0C6, CA
- Business categories
- Commercial Real Estate
- Property Management
- Real Estate
- Property Development
- Other recorded names
- MasterBUILT Hotels Ltd.
- MasterBUILT Hotels
- Specialties
- Hotel development
- Hotel construction
- Hotel management
- Franchising
- Hospitality
- Microtel Inn & Suites by Wyndham
- ECHO Extended Stay by Wyndham
- Asset Management
- Turnkey Development & Support
- and Return on Investment
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
MasterBUILT is a Canadian hotel development, management and investment company. We are the franchising partner for the Microtel Inns & Suites by Wyndham and ECHO Suites Extended Stay by Wyndham brands in Canada. We support investor success through a complete turnkey solution that includes licensing, brand oversight, construction management, hotel management and asset management services. Demonstrating respect for…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 51-200 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 2011 |
| Specialties | Hotel developmentHotel constructionHotel managementFranchisingHospitalityMicrotel Inn & Suites by WyndhamECHO Extended Stay by WyndhamAsset ManagementTurnkey Development & Supportand Return on Investment |
| Open jobs on Jobsy | 35 |
| View page |
MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.
Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).
Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2026. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.
NEW OPPORTUNITY:
GUEST SERVICES ASSOCIATE
Microtel Inn & Suites by Wyndham Oyster Bay, BC
The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position.
RESPONSIBILITIES:
- Perform check-ins and checkouts, paying special attention to accuracy and detail
- Ensure each guest has received exceptional service
- Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
- Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
- Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
- Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
- Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
- Maintain cleanliness of workspace
- Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash
QUALIFICATIONS:
Experience Required
- 1-2 years of experience in a customer service-oriented role
- Previous hospitality experience an asset
- Familiar with general office equipment such as photocopiers, scanners etc.
Mission Critical Competencies
- Ability to demonstrate being a team player
- Excellent communication and interpersonal skills
- A fun, positive attitude with a sense of humour
Desired Education
- A High School Diploma or GED required
WORKING CONDITIONS:
- May be required to work early morning, late evening and weekend shifts
- Fun work environment, committed to realizing all of our core Pillars
MASTERBUILT OFFERS:
- A compensation package that provides incentives and rewards performance
- A flexible benefits package that supports various personal/family situations and work environments
- A rewarding corporate culture that fosters a positive team and family spirit
- A cooperative management team that is strategic and forward thinking
- A fast paced environment with opportunities for advancement
TO APPLY:
Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1057
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.
Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.