Home Manager - NH Calgary

Home Manager Job Description

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency

What You’ll Do:

As Home Manager, you manage relationships with all stakeholders including clients, community partners, donors, staff, management, and senior leaders to champion the mission and vision of Nisa Homes.

Team Management

• Report directly to the Regional Director and work in close coordination on day-to-day operations.
• Act as the primary point of contact for on-location team members, providing leadership and oversight to ensure effective service delivery and team coordination.
• Manage day-to-day operations and team matters, including daily huddles and weekly case management meetings to review KPIs and strengthen team cohesion.
• Provide direct supervision, coaching, and support to direct reports
• Work with all stakeholders to develop trust, learn, and embed their knowledge into successful client transitions.
• Monitor team performance and lead team-building initiatives.
• Resolve conflicts and maintain a positive work culture.
• Collaborate with Programs Specialist team for guidance on complex cases and program-related questions.
• Escalate issues to the Regional Director when matters exceed authority, risk, or complexity thresholds.
• Assist the HR department with recruitment, onboarding, training, and performance management.
• Provide regular supervision, coaching, and professional development support to team members.

Program Delivery

• Coordinate day-to-day casework ensuring timely follow-ups, documentation, and communication.
• Organize in-house activities and support client needs in collaboration with relevant stakeholders.
• Procure, supervise, and train volunteers and/or placement students.
• Coordinate casework management with referrals and advocacy services.
• Track monthly expenses and manage the annual budget while identifying opportunities to optimize resources and leverage funding.
• Respond promptly to client, donor, and community inquiries.
• Support implementation of program standards in collaboration with Regional Leadership and Programs Specialist team.
• Ensure contractual obligations, program deliverables, and reporting requirements are met.
• Monitor service quality, identify areas for improvement, and implement solutions that support effective program delivery.

Administrative & Reporting

• Support financial tracking and KPI reporting, ensuring accurate data collection and timely updates.
• Responsible for implementation of all contractual agreements and reporting requirements related to staff, volunteers, and funded initiatives.
• Submit monthly financial, operational, outreach, and KPI reports within established deadlines.
• Attend employment-related training and meetings on a regular basis.
• Maintain accurate records, documentation, and files in accordance with organizational standards.

Community Partnerships, Outreach & Fund Development

• Build and maintain strategic relationships with community organizations, service providers, faith institutions, government representatives, donors, sponsors, and referral partners.

• Represent Nisa Homes and Nisa Foundation at community committees, stakeholder meetings, networking events, conferences, presentations, and public engagement opportunities.
• Strengthen Nisa Foundation's visibility and presence throughout the Calgary region through strategic outreach, partnership development, and community engagement initiatives.
• Oversee regional outreach activities and provide leadership and direction to the Regional Development Officer to ensure outreach, fundraising, and engagement objectives are achieved.
• Lead the planning, coordination, and execution of community events, fundraising initiatives, awareness campaigns, donor cultivation events, information booths, open houses, and community engagement activities.
• Support the development and implementation of regional fundraising strategies in collaboration with the Regional Director.
• Identify opportunities for community partnerships, sponsorships, donor engagement, grants, and collaborative initiatives that advance organizational goals.
• Support stewardship and relationship management of donors, sponsors, grantors, funders, volunteers, and other key stakeholders.
• Represent the organization at evening and weekend events as required to support outreach, fundraising, and community engagement objectives.
• Facilitate networking opportunities and collaborate with external partners on advocacy, research, partnership development, and service delivery initiatives.
• Stay informed on issues affecting women and families, including abuse, violence, housing insecurity, and emerging community needs and trends.
• Monitor outreach and fundraising activities and provide regular updates, reports, and recommendations to Regional Leadership.

Supplies, Inventory & Donation Management

• Manage and maintain inventory of donations, groceries, and household items on an ongoing basis.
• Coordinate with donors and ensure appropriateness of donations in a professional manner.
• Organize, label, store, and inventory donated items on a weekly and monthly basis.
  

Facility Maintenance & Emergency Response

• Coordinate emergency responses using established emergency management protocols.
• Ensure the safe operation of the home on an ongoing basis.
• Coordinate maintenance requests and liaise with external contractors as needed.

• Maintain a list of service providers for maintenance work.
• Serve as the primary escalation point for significant client, safety, property, and operational emergencies.
• Be available to respond to after-hours emergencies involving clients, the home, or critical operational matters.
• Ensure appropriate follow-up, documentation, communication, and corrective action following emergency situations.

Ad Hoc

• Participate in additional meetings and undertake related responsibilities as reasonably assigned, including special projects, cross-departmental initiatives, and other tasks necessary to support the effective operation of the organization.
  

What You'll Bring to the Team

• Communication skills and active listening.
• Passion for uplifting and supporting women.
• Respect for clients' values, beliefs, culture, and choices.
• Relationship-building and stakeholder engagement skills.
• Leadership and team development capabilities.
• Resilience, flexibility, and adaptability.
• Emotional intelligence and conflict-resolution skills.
• Strong critical thinking and problem-solving skills.
  

What We're Looking For

• Degree or diploma in a human services, social services, nonprofit, community development, or related field.
• 3–5 years of progressively responsible experience in program operations, housing, shelter services, community services, or nonprofit leadership.
• Experience supervising staff, volunteers, and community partners.
• Experience building and maintaining community partnerships and stakeholder relationships.

• Experience supporting outreach initiatives, fundraising activities, donor relations, or community engagement efforts.
• Experience collaborating with external agencies and community partners.
• Experience managing budgets, contracts, and reporting requirements.
• Access to a reliable vehicle is required.
• Ability to attend occasional evening and weekend community events and respond to after-hours emergencies as needed.
• Self-awareness and commitment to personal wellness.
• Empathy and a client-centered approach with an understanding of abuse dynamics and power and control.
• Knowledge of social issues affecting women and families.
• Strong computer literacy, including Microsoft Office and database systems.

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.