House Person

Under general supervision, the House Person performs guests service needs, suite inspections, linen delivery and stocking, trash pick-up, guest room deliveries and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, provincial, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.

• Represents Hilton Grand Vacations in a professional manner at all times.
• Does a thorough job at pre-arrival inspections on suites to ensure Members and Guests receive the highest quality suites possible.
• Assists with carpet cleaning and deep cleaning of suites, as assigned.
• Maintains stock of laundry and storage areas; organized and clean.
• Assists with Pool & Hot Tub Maintenance as required.
• Provides assistance to guest requests or concerns, may require escalation to management.
• Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
• Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
• Reports all maintenance deficiencies to the Engineering department providing work order submitted into the Synergy system. Written work orders where Synergy is unavailable.
• Maintains daily log of duties performed during the course of each shift.
• Provides assistance with minor maintenance repairs
• Assists with snow clearing as weather dictates
• Delivers items as required to guest suite per QA (Quality Assurance) standards.
• Picks up trash and ensures receptacles are clean at all times.
• Provides assistance as required to all members, owners and guests per QA standards.
• Cleans rooms on occasion when business volumes dictate.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork & Ownership.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Compensation: $19.49 - $20.07per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

• Excellent customer service skills.

• Ability to take initiative and effectively adapt to changes.

• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a cooperative working relation.

• Able to use sound judgment; work independently, with minimal supervision.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Performs well with frequent interruptions and/or distractions.

• The ability to consistently demonstrate and maintain the highest standards of professionalism when interacting with team members, management, members, owners, and guests.