HR Advisor - Employee Relations

At New Age Services (NAS), we believe great workplaces are built on respect, fairness, inclusion, and meaningful relationships. As a leading provider of supports for individuals with developmental disabilities, we recognize that our employees are our greatest asset. We are committed to creating an environment where people feel valued, supported, and empowered to do their best work.

When you join NAS, you become part of a collaborative organization that values continuous improvement, professional growth, and the positive impact that strong employee relationships have on organizational success.

If you are passionate about helping people navigate workplace challenges, supporting leaders, and promoting fair and consistent HR practices, we encourage you to apply.

About the Role

New Age Services (NAS) is seeking a professional, objective, and relationship-focused HR Advisor, Employee Relations to join our Human Resources team.

As a trusted advisor, you will support employees, supervisors, and leaders on a wide range of employee relations matters, including workplace concerns, performance management, accommodations, and conflict of interest processes. This role is ideal for an HR professional who enjoys balancing people, policy, and problem-solving while fostering positive workplace relationships.

The HR Advisor plays a key role in ensuring workplace concerns are reviewed fairly, employees are given an opportunity to be heard, and organizational policies and procedures are applied consistently. Through collaboration, sound judgment, and professionalism, you will help strengthen employee engagement and contribute to a respectful and inclusive workplace culture.

Key Responsibilities

Employee Relations

• Coordinate employee relations and disciplinary processes from intake through resolution and follow-up.
• Review workplace concerns and supporting documentation for completeness and procedural compliance.
• Meet with employees and supervisors to gather information and understand workplace concerns.
• Conduct preliminary fact-finding reviews and prepare objective summaries and recommendations.
• Draft disciplinary letters, action plans, meeting notes, and related documentation.
• Maintain accurate and confidential employee relations records.

Performance Management

• Provide guidance to supervisors on performance management processes and best practices.
• Support the development, implementation, and monitoring of Performance Improvement Plans (PIPs).
• Review performance documentation to ensure consistency, fairness, and completeness.
• Help ensure employees have opportunities to understand and respond to performance concerns.
• Escalate complex or high-risk matters to the HR Manager as required.

Accommodation & Conflict of Interest Support

• Provide guidance regarding accommodation and conflict of interest processes.
• Review accommodation documentation and identify implementation concerns or potential gaps.
• Ensure accommodation considerations are appropriately reviewed prior to disciplinary or performance-related decisions.
• Promote consistent application of organizational policies and procedures.
• Escalate complex accommodation matters or potential legal risks as required.

Collaboration & Administration

• Partner with Human Resources team members and organizational leaders to support workplace initiatives.
• Maintain employee relations, accommodation, and performance management tracking systems.
• Monitor follow-up requirements, review dates, and outstanding actions.
• Prepare reports, summaries, and trend analyses for the HR Manager.
• Participate in projects, continuous improvement initiatives, and other organizational activities as assigned.

What We Offer

• Competitive compensation starting at $29.00 per hour, based on qualifications and experience.
• Opportunities for professional growth and development.
• A collaborative and supportive Human Resources team.
• Meaningful work that contributes to a positive workplace culture.
• An organization committed to inclusion, respect, and continuous improvement.
• The opportunity to make a lasting impact on employees, leaders, and the organization as a whole.

Pay & Schedule

Starting Wage: $29.00 per hour, based on qualifications and experience.

Schedule:

• Monday to Friday
• 8:00 a.m. to 4:00 p.m. or 9:00 a.m. to 5:00 p.m.
• Occasional evening and weekend work may be required to support operational needs

Qualifications

Required

• Diploma or Degree in Human Resources, Business Administration, Employment Relations, or a related field.
• Minimum three to five years of progressive Human Resources experience, including employee relations, workplace investigations, disciplinary processes, performance management, or related areas.
• Strong interviewing, conflict resolution, communication, and documentation skills.
• Working knowledge of Alberta Employment Standards, Human Rights, Privacy, and Occupational Health & Safety legislation.
• Demonstrated ability to maintain neutrality, manage confidential information, and exercise sound judgment.
• Ability to build effective working relationships and navigate sensitive workplace matters with professionalism and integrity.
• Comfortable and respectful in supporting individuals with developmental disabilities.

Assets

• Experience supporting accommodation and conflict of interest processes.
• CPHR designation or active pursuit of designation.
• AI literacy and experience using workplace technology tools.
• Experience working in human services, healthcare, non-profit, or disability services environments.

Working Conditions

• Regular exposure to sensitive and confidential employee information.
• Frequent involvement in complex, challenging, or conflict-related workplace discussions.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Extended periods of computer and administrative work.
• Occasional evening or weekend flexibility may be required.
• Work within a disability services environment where individuals receiving services, families, guardians, and visitors may be present.