HR - Payroll Support (Mon-Fri Days)

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us – A home for every person
RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about.

You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

Benefits:

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire: https://mpp.pensionsbc.ca/
  
• Employer-paid benefits for employees:

• Core Gender Affirmation services
• $1,000/year coverage for Massage
• $500 per paramedical service Physiotherapy, Naturopath, Acupuncture, Chiropract, and more
• Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.

Position Summary:
The Payroll & Benefits Support role provides first-line service to employees and managers through RainCity’s payroll ticketing system and supports accurate, timely, and confidential payroll and benefits processing. This position ensures employees are paid correctly, their benefit enrollments and changes are completed on time, and eligibility is verified according to collective agreements and organizational policy.

The role requires strong customer service orientation, urgency, and accuracy, as well as the ability to manage multiple priorities in a complex unionized environment. RainCity operates with several collective agreements and a variety of benefit packages, including the Municipal Pension Plan (MPP). The Payroll & Benefits Support position is part of RainCity’s Human Resources Centre of Excellence (COE), working closely with Payroll, HR Operations, and Finance to ensure consistency and compliance across all pay and benefits functions. This position reports directly to the Manager, Payroll & Benefits.

Job Competition # job2026.438
Closing Date: Midnight, November 26, 2026

Job: Payroll & Benefit Support

Department: Payroll-Finance

Position Type: Temproray, Full-Time, 1.0 FTE, end date April 30, 2027
Hours: 80 hours bi-weekly
Salary Range: $65,977.60 annually
Schedule: Monday – Friday: 8:30am – 5:00pm, with 30-minute unpaid break. Hybrid with 1 to 2 days in the office.
Start Date As soon as possible

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Qualifications
Our mission is to advance social equity by building upon the strengths of our community and of each individual. We are looking for employees who will be dedicated to helping fulfill our mission. Many forms of education and experience are valued, including volunteering, and lived experience of mental health/substance use/homelessness. Minimum education and experience include:

• Post-secondary education or a diploma in Business Administration, Accounting, Human Resources, or a related field
• Completion of National Payroll Institute (NPI) Payroll Compliance Practitioner – Payroll Fundamentals 1
• Experience in a service or ticket-based support environment where responsiveness and accuracy are key
• Strong attention to detail and the ability to manage confidential and time-sensitive information with discretion and urgency
• Proficiency in Microsoft 365, including Excel formulas, lookups, and pivot tables
• Excellent customer service skills, clear written and verbal communication, and consistent follow-through
• Strong organizational and time-management skills, with proven ability to work in a high-volume, deadline-driven environment
• Experience working in a unionized setting with multiple collective agreements, as well as with excluded employees subject to different pay structures and benefit packages
• Understanding benefit eligibility requirements and how they differ across collective agreements
• Experience with benefit administration, including the Municipal Pension Plan (MPP), and familiarity with portability requirements under the Health Employers Association of British Columbia (HEABC)
• Experience with Dayforce or another HRIS or payroll system is an asset but not required
• Familiarity with payroll processes, benefits reconciliation, or financial data entry is an asset
• An equivalent combination of education, training, and experience will be considered

Competencies:

Accuracy and Accountability

Takes personal responsibility for ensuring every payroll and benefits transaction is complete, accurate, and properly documented. Double-checks details before submission and corrects errors quickly when they occur. Understands that even small mistakes can have significant impacts on employees.

Customer Service and Communication

Responds promptly and respectfully to payroll and benefits inquiries. Uses clear, plain language and follows through until the issue is fully resolved. Keeps employees informed, even when the answer is still pending. Balances empathy with the need to maintain consistency and policy compliance.

Judgment and Problem Solving

Recognizes when an issue requires escalation and when it can be resolved independently. Uses available information to make sound decisions and applies policy consistently. Looks for the root cause of recurring issues and brings forward suggestions to prevent them.

Organization and Follow-through

Manages multiple tasks and deadlines without losing sight of accuracy. Keeps clear records of actions taken and ensures no requests are left unresolved. Anticipates workload peaks, such as payroll cut-offs and benefit enrollment periods, and prepares accordingly.

Collaboration and Learning

Works closely with Payroll, HR Operations, and Finance as part of the HR Centre of Excellence. Shares information openly and supports others when needed. Seeks feedback, learns from mistakes, and stays up to date on payroll, benefit, and pension administration requirements.

Equity and Respect

Demonstrates fairness, confidentiality, and respect in all interactions. Understands that employees rely on the payroll and benefits team for both accuracy and dignity in how issues are handled.

Ability to understand, communicate and support the mission and values of RainCity Housing, and the models/methods of supporting clients including the principles of Housing First and Harm Reduction

Demonstrates anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on-going colonialism and its impact on Indigenous peoples.

Demonstrates anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.

List of duties

• Responds to payroll and benefits inquiries through the ticketing system, ensuring accurate, timely, and professional service, and escalates complex issues to the Manager, Payroll & Benefits
• Maintains employee information in the payroll system and verifies data for accuracy and compliance with collective agreements and internal policies
• Assists with the biweekly payroll process, including timecard review, validation, and correction of discrepancies prior to payroll cut-off through off cycle requests
• Administers multiple benefit programs, including those for both unionized and excluded staff, ensuring that enrollments, changes, and terminations are processed accurately and on time
• Checks eligibility and contribution rules for various collective agreements and benefit packages, ensuring correct coverage and deductions for each employee group
• Administers and monitors the Municipal Pension Plan (MPP), ensuring enrollments, terminations, and contribution adjustments are submitted promptly and in compliance with plan rules
• Manages portability of seniority, benefits, and pension service for employees joining RainCity from other HEABC employers, ensuring all supporting documentation and forms are processed correctly
• Tracks and reconciles benefit deductions and contributions and provides accurate information for claim processes, including WorkSafeBC, ICBC, and long-term disability claims
• Collaborates with Finance and HR Operations during audits and reconciliations to ensure alignment between payroll, benefits, and accounting records
• Liaises regularly with timekeepers and program managers to ensure they have the tools, training, and guidance needed to maintain accurate scheduling and time entry, minimizing manual corrections during payroll cut-off
• Identifies recurring issues through ticket trends and recommends process improvements, templates, or training updates to strengthen consistency and efficiency
• Maintains strict confidentiality, demonstrates urgency when handling payroll or benefits tasks, and ensures compliance with legislative, policy, and collective agreement requirements
• Participates in continuous improvement initiatives within the HR and Payroll COE to enhance service quality, system reliability, and employee experience

Please submit both a cover letter and resume to apply, describing your suitability for this position. We thank all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability. Please note, only applicants selected for an interview will be contacted.

Diversity
RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.

As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived expertise, and 2SLGBTQ+ identified people.

Inclusion and creating a safer space
We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity’s department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support. RainCity’s Black Affinity Group was formed to provide support for Black staff by creating a safe space to support each other, network, debrief, and to heal from the impact of harm endured. Candidates are welcome to self-identifying in their cover letters as Black, First nations, Métis, or Inuit.

All of our employees are expected to develop and exhibit skills to contribute to safety in the workplace, including demonstrating anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on-going colonialism and its impact on Indigenous peoples, and commitment to learn and uphold the Truth & Reconciliation Commission’s 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees are also expected to demonstrate anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.

Inclusivity and support for people with differing abilities
In our efforts to provide a barrier-free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process by sending an email to [email protected].

If you're having any difficulty creating an account or submitting your resume: Please email [email protected] for assistance.

Do you want to improve your chances of joining RainCity? Be sure to include a cover letter letting us know why the work that we do is important to you, and how your experiences make you a good fit for this role.

Do you need additional support with your application? Connect with our partners for assistance:

• ACCESS Futures provides free employment support for Indigenous people and can assist with career advising, resume and cover letter writing, and funding for training: https://www.accessfutures.com/employment-services
  
• PRISM Employment Support Service (ESS) provides free strengths-based, trauma-informed employment support program for 2SLGBTQIA+ people, including coaching sessions, workshops, personal counselling sessions, and financial assistance for transit, occupational training, clothing, and childcare: https://qmunity.ca/employment/
  
• WorkBC provides free employment services to all job seekers, providing with support in resume and cover letter writing, training, and financial support for childcare and transportation costs: https://www.workbc.ca/discover-employment-services/workbc-centres/employment-services
  
• MOSAIC provides free employment support for refugees, immigrants, and racialized women, with services in career readiness training, mentoring, and peer groups: https://mosaicbc.org/our-services/employment-services/

We are a Union

RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.