IGMJP00001143 Sr Systems Analyst

Our client, a prominent Canadian financial services enterprise, is seeking an experienced Senior Systems Analyst (DocuSign Platform Specialist) for a contract engagement. This role focuses on the end-to-end operational support, platform administration, requirements analysis, and technical enablement of enterprise DocuSign implementations.

The ideal candidate brings deep hands-on expertise in DocuSign eSignature ecosystem management, strong systems analysis capabilities, and proven experience working collaboratively across multi-functional delivery teams in an Agile environment.

Advantages
High-visibility enterprise platform ownership role within a leading financial services organization.

Competitive hourly bill rate with a stable, high-impact contract duration.

Collaborative hybrid working model based out of modern downtown offices in Toronto or Winnipeg.

Opportunity to guide governance standards and partner with cutting-edge integration, architecture, and AI-enabled product initiatives.

Responsibilities
Platform Administration & Operations: Lead day-to-day administration and operational support for enterprise DocuSign platforms, including account and sub-account configuration, user provisioning, role assignments, permission profiles, environment selection, envelope investigations, reporting, and audit compliance.

Intake & Release Management: Manage DocuSign business intake, gather and document detailed business/technical requirements, oversee configuration updates, coordinate testing cycles, ensure release readiness, provide user guidance, and handle vendor escalations.

Systems Analysis & Delivery: Deliver comprehensive systems analysis across complex products and multi-pod workstreams, defining clear acceptance criteria, user stories, data mappings, and technical documentation ready for execution.

Operational Documentation: Maintain robust operational collateral including runbooks, known-error databases, incident resolution guides, support procedures, and knowledge-transfer materials.

Stakeholder Alignment: Collaborate with business partners, Product Owners, Engineering, Enterprise Architecture, Information Security, and vendor teams to align dependencies, technical priorities, and delivery sequencing.

Governance & Standards: Establish and champion analysis best practices, governance guardrails, and data-flow controls; evaluate AI-enabled platform capabilities and route items requiring architecture or risk escalations appropriately.

Incident & Problem Management: Provide triage support for platform/data incidents impacting reliability, coordinating recovery efforts, root-cause analyses, and post-incident remediation.

Qualifications
Experience: 6 to 10+ years of progressive experience delivering complex systems analysis, technical requirements, and platform delivery outcomes within enterprise settings.

Platform Expertise: Demonstrated hands-on administration and support experience with DocuSign eSignature (account settings, permission profiles, envelope troubleshooting, audit tracking, vendor case escalation, and release management).

Technical Integration Knowledge: Practical working knowledge of DocuSign Connect, eSignature APIs, templates, and enterprise integration patterns is highly preferred.

Delivery Frameworks: Advanced proficiency in Agile/Scrum delivery frameworks, story mapping, acceptance criteria definition, and backlog refinement.

Analytical & Communication Skills: Exceptional communication and stakeholder-management skills with proven ability to align cross-functional technical and business teams around scope and governance standards.

Summary
If you are an experienced Senior Systems Analyst with specialized DocuSign administration and integration capabilities looking for a high-impact contract opportunity with a tier-one organization, we encourage you to apply.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.