Implementations Lead

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking an Implementation Consultant to join the Conversions Team, supporting client onboarding and migration activities through test, UAT, and go-live phases. This role combines technical implementation, environment coordination, and client-facing delivery, ensuring successful setup, testing, migration, and handover of solutions into live operation.

The successful candidate will work closely with clients, internal delivery teams, and support functions to manage environments, coordinate releases, triage issues, oversee migration rehearsals, and support production go-live.

Key Responsibilities

• Manage environment setup, configuration, and connectivity for client implementations
• Coordinate deployment of application components and data into test environments
• Support and manage client UAT cycles, including planning, tracking, and issue resolution
• Triage defects raised during testing and coordinate with internal technical teams to drive resolution
• Organise and coordinate additional releases into test environments as required
• Obtain client acceptance and support progression through implementation milestones
• Manage data migrations, including dry runs and preparation for production cutover
• Set up and validate environment monitoring
• Execute and support go-live runbooks during implementation cutover
• Coordinate handover to Client Services / BAU support following successful deployment
• Act as a point of contact between the client and internal teams throughout the conversion lifecycle
• Ensure implementation activities are documented clearly and tracked to completion

Required Skills & Experience

Core Skills

• Experience in an implementation, conversion, onboarding, deployment, or technical support role
• Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders
• Experience managing activities across test, UAT, migration, and go-live phases
• Strong problem-solving skills with the ability to triage defects and coordinate resolution
• Good understanding of environment management, application deployment, and release coordination
• Ability to work in a structured way using runbooks, checklists, and implementation plans

Technical Skills

• Working knowledge of Linux
• Scripting experience with Bash and/or KornShell
• Familiarity with XML
• Understanding of IBM MQ
• Understanding of SFTP

Advantageous / Desirable Experience

Experience with any of the following would be a strong advantage:

• TeamCity
• Perforce
• GitHub
• Jenkins
• Nexus
• Geneos Monitoring

Key Attributes

• Organised and delivery-focused
• Comfortable working across multiple workstreams and deadlines
• Strong stakeholder management and client interaction skills
• Able to work calmly under pressure, particularly during testing and go-live periods
• Detail-oriented with a strong focus on quality and completion
• Proactive and hands-on approach to issue management and resolution

Typical Deliverables

• Environment setup and connectivity readiness
• Test environment deployment coordination
• UAT tracking and defect triage logs
• Release schedules for test cycles
• Migration plans and dry run execution
• Monitoring setup and validation
• Go-live runbooks and cutover support
• Handover documentation to Client Services

Ideal Background

This role would suit someone with experience in:

• Software implementation
• Client onboarding or migration projects
• Technical operations or application support
• Release or environment coordination
• Financial services or enterprise systems delivery environments

Recruitment Process

Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Compensation

Salary Range: CAD $110,000 – $160,000. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location

AI Disclosure

No AI or automated tools are used in the screening or assessment of applicants for this role.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-RB1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.