Posted last month
Industrial Refrigeration Service Manager
@ Startec
Edmonton, Alberta
Overview
Startec, a full-service thermal and process solutions firm in Edmonton, is hiring an industrial refrigeration service manager to lead its refrigeration mechanics, coordinators and administrators. The role covers day-to-day service operations, invoicing, customer relations and escalations, team performance and compliance. The posting requires a Red Seal Refrigeration Mechanic certification, ammonia or propane experience, and willingness to travel within the region; competitive wages are mentioned.
Responsibilities:
- Lead refrigeration mechanics and service operations day to day
- Manage invoicing, billing and customer escalations
- Evaluate technician performance and handle PIPs
- Align staffing with budget and promote team culture
- Ensure regulatory, safety and policy compliance
Requirements summary:
- Red Seal Journeyperson Refrigeration Mechanic certification
- Experience with ammonia or propane refrigeration
- Proven managerial experience, ideally multi-site
- Financial acumen and budgeting skills
- Willingness to travel within the region
- Sales experience an asset (3-5 years)
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-05
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: moderate |
| Work setting | Plant or factory, Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | Red Seal Journeyperson Refrigeration Mechanic |
| Perks mentioned | Flexible hours, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Startec
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Everyday Mavericks driven to find a better way for our clients, every time.
Full company description
Founded in 1976, Startec’s unwavering commitment to solving client problems has driven our growth to become a leader in the engineering, design, manufacture and service of compression and processing and refrigeration systems across North America. Like an Everyday Maverick, our companies are driven to find a better way. Startec Compression & Process is dedicated to providing innovative solutions to meet your unique challenges and opportunities. We are an integrated engineering equipment fabricator specializing in the modularized design and packaging of process, refrigeration and rotating equipment solutions. Startec Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in industrial refrigeration, and HVAC system installation and maintenance. We service cold storage, meat packing, food processing and recreational ice facilities throughout Western Canada.
- LinkedIn followers
- 12,532
- People associated on LinkedIn
- 221
- Reported office locations
- 9423 Shepard Rd SE, Calgary, Alberta T2C, CA
- 10029 - 56th Avenue NW, Edmonton, AB T6B 2N2, CA
- #4, 109 Broxburn Blvd, Lethbridge, AB T1J 4P4, CA
- Business categories
- Mining
- Oil and Gas
- Energy
- Other recorded names
- Startec
- Startec Compression & Process and Startec Service
- Startec Thermal and Process
- Specialties
- Oil & Gas Industry: production
- processing and transmission
- Mining: Ground freezing
- Industrial Refrigeration: chemical processing
- food processing
- cold storage
- Recreational Refrigeration: hockey
- curling and skating
- Service
- Lubricants
- Commercial Refrigeration
- HVAC Services
- gas plant solutions
- and Fabrication
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1976, Startec’s unwavering commitment to solving client problems has driven our growth to become a leader in the engineering, design, manufacture and service of compression and processing and refrigeration systems across North America. Like an Everyday Maverick, our companies are driven to find a better way. Startec Compression & Process is dedicated to providing innovative solutions to meet your unique…
| Field | Value |
|---|---|
| Industry | Oil and Gas |
| Company size | 51-200 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Oil & Gas Industry: productionprocessing and transmissionMining: Ground freezingIndustrial Refrigeration: chemical processingfood processingcold storageRecreational Refrigeration: hockeycurling and skatingServiceLubricants |
| Open jobs on Jobsy | 30 |
| View page |
Service Manager
Lead service delivery, customer relationships, and team performance.
LOCATION 4403 – 68th Avenue NW | REPORTS TO Operations Manager |
TEAM Refrigeration Mechanics and Leads, | BUSINESS After Market Service |
Who you are
Are you looking for a place to shine? Startec has an exciting opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding team of Everyday Mavericks through a transformational period.
Startec has always delivered more than technical services. We are expert partners who collaborate with clients to deliver strategic advice, planned maintenance, repairs, rebuilding, optimization and replacement services. You will help the team balance the need for growth with exemplary customer care over many years.
You’ll be joining a full-service engineering and equipment solutions partner with a collaborative culture, a commitment to excellence, a can-do attitude and an entrepreneurial spirit. We need a leader who embodies the culture and develops their team and systems to do the same.
What you bring
Required credentials and technical experience
- Red Seal Journeyperson Refrigeration Mechanic certification.
- Experience with ammonia or propane refrigeration.
Leadership and business skills
- Strong leadership, team management, communication, and interpersonal skills.
- Proven managerial experience, preferably with regional or multi-site responsibilities.
- Excellent knowledge of business operations and processes.
- Financial acumen and budgeting skills.
- Willingness to travel within the region as required.
An asset: 3–5 years of sales experience.
Why Startec Thermal and Process
Founded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.
We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.
Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.
What you’ll be responsible for
Business Operations & Systems | 40% |
Day-to-Day Operations
Lead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements.
Invoicing and Billing Management
Ensure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.
Customer Service & Experience | 30% |
Customer Relations
Engage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards.
Customer Escalations
Handle and document customer complaints, recommend compensation, and explore service expansion opportunities.
People & Culture Management | 20% |
Team Leadership
Align staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours.
Performance Management
Evaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.
Compliance & Internal Controls | 10% |
Compliance
Monitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or escalate issues as needed.
Technical Leadership
Stay informed on industry regulations and guide service teams to align with best practices.
Ready to apply?
All applicants must complete the TRAITS Behavioural Assessment when submitting their application.
Complete the TRAITS Assessment
We offer competitive wages, training, flexible, dynamic, and exciting work environment.
We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.
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