Posted 3 months ago
Inside Sales Representative
@ Grimco Canada Inc.
Edmonton, Alberta
Overview
Grimco Canada Inc. is hiring an Inside Sales Representative to manage inbound phone and chat communications, process customer orders, and support the outside sales team. The work centres on customer support, accurate order entry, upselling, and CRM upkeep.
Responsibilities:
- Manage inbound phone, email, chat and web orders
- Enter and process customer orders accurately
- Support outside sales with quotes and lead times
- Identify upselling opportunities
- Maintain customer records in 360+ CRM
Requirements summary:
- 1 to 3+ years customer service or sales support experience
- Strong verbal and written communication skills
- Detail-oriented with ability to manage multiple tasks
- Familiar with sales order system and product offering
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-08-05
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Grimco Canada Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Grimco is a wholesale sign supply distributor for digital, wide format, traffic & screen/garment needs US, Canada, UK
Full company description
Grimco was founded in 1875 in St. Louis, Missouri. Today we have over 65 locations across the United States, Canada, and the U.K. We focus on the distribution of quality products and providing excellent service to the sign industry. Our offering of sign supplies includes substrates, traffic signs, digital print media, vehicle wrap films, sign vinyl, banner materials, garment/screen printing, sign frames, screen/garment, LEDs and electrical accessories, grand format printers, inks, software, and more. With locations all across North America, we are locally stocked with ample inventory for our customer's convenience. Grimco is known for carrying the best products in the industry from our trusted vendors, including 3M™, Avery Dennison®, ORAFOL®, Clear focus, Sihl, General Formulations. We are also an authorized equipment reseller for HP, EPSON, Graphtec, Royal Sovereign, Fletcher, and Esko. Following thorough industry research, Grimco introduced to the market exclusive product lines such as Briteline, Rise Screen Solutions, Hanley LEDs, MAXMETAL, Ion PVC, and Rad Grafix. Grimco strives to better service our customers across the Americas through further geographic growth, where a location is never too far away. With around the clock convenience, customers can order online 24/7 through our websites, with added benefits like precise delivery times, pricing, and product availability. We will also continue to represent the highest quality and most technologically advanced products available, always at a great value. The brands you know, from a company you can trust. We believe in selling within the industry to sign-makers and never compete with our customers. We will continue to employ the industry's most knowledgeable and skilled employees with experience to help grow our business. We look forward to serving our customers and their businesses in the future.
- LinkedIn followers
- 49,698
- People associated on LinkedIn
- 690
- Reported office locations
- 11745 Sappington Barracks Rd, Sunset Hills, Mo 63127, US
- 3850 Kennesaw 75 Pkwy NW, Kennesaw, GA 30144, US
- 12395 Belcher Rd S, Largo, FL 33773, US
- 4647 Pine Timbers St, Houston, TX 77041, US
- 861 E Tallmadge Ave, Akron, Ohio 44310, US
- 9101 Wall St, Austin, Texas 78754, US
- 229 b Industrial Park Rd, Middletown, Connecticut 06457, US
- 253 Distribution Dr, Birmingham, Alabama 35209, US
- 3 Enterprise Rd, Billerica, Massachusetts 01821, US
- 75 York Avenue Suite A, Randolph, Massachusetts 02368, US
- 114 Trigard Ln, Summerville, South Carolina 29483, US
- 11230 Katherine's Crossing, Woodridge, Illinois 60517, US
- 9679 Cincinnati Dayton Rd, West Chester Township, Ohio 45069, US
- 2743 Westbelt Dr, Columbus, Ohio 43228, US
- 1625 Crescent Circle, Carrollton, Texas 75006, US
- 4900 Lima St, Denver, Colorado 80239, US
- 11226 Lemen Industrial Drive, Whitmore Lake, Michigan 48189, US
- 1750 NW 15th Ave, Pompano Beach, Florida 33069, US
- 7609 Bentley Rd, Greensboro, North Carolina 27409, US
- 103 76th St SW, Grand Rapids, Michigan 49548, US
- 52 Batesville Ct, Greer, South Carolina 29650, US
- 7301 Georgetown Rd, Indianapolis, Indiana 46268, US
- 8930 Western Way, Jacksonville, Florida 32256, US
- 8260 Patuxent Range Rd, Jessup, Maryland 20794, US
- 6000 E Connecticut Ave, Kansas City, Missouri 64120, US
- 6283 S Valley View Blvd, Las Vegas, Nevada 89118, US
- IDL Logistics, 5801 George McVay Drive, Ste 100, McAllen, Texas 78503, US
- 11350 NW 25th St, Miami, Florida 33172, US
- 601 Lakeview Pt, New Brighton, Minnesota 55112, US
- 981 Corporate Dr., Ste. 13-14, Mobile, Alabama 36607, US
- 508 Airpark Center Dr, Nashville, Tennessee 37217, US
- 140 Grand St, Carlstadt, New Jersey 07072, US
- 13454 Imperial Hwy, Santa Fe Springs, California 90670, US
- 7630 Currency Dr, Orlando, Florida 32809, US
- 202 s L and D Dr, Owensville, Missouri 65066, US
- 2500 Emrick Blvd, Bethlehem, Pennsylvania 18020, US
- 3717 E Broadway Rd, Phoenix, Arizona 85040, US
- 1710 N Franklin St, Pittsburgh, Pennsylvania 15233, US
- 4252 SE International Way, Milwaukie, Oregon 97222, US
- 3201 Wellington Ct, Raleigh, North Carolina 27615, US
- 303 Ashcake Rd, suite j, Ashland, Virginia 23005, US
- 5710 Rittiman Plaza, San Antonio, Texas 78218, US
- 1060 National Dr, ste 2, Sacramento, California 95834, US
- 7670 Trade St, San Diego, California 92121, US
- 18205 Andover Park W, Tukwila, Washington 98188, US
- 3456 Depot Rd, Hayward, California 94545, US
- 3925 N Peoria Rd, Springfield, Illinois 62702, US
- 715 N West Byp, Springfield, Missouri 65803, US
- 2030 Corporate 44 Dr, Fenton, Missouri 63026, US
- 12395 Belcher Rd S, ste 360, Largo, Florida 33773, US
- 107 – 6741 Cariboo Rd, Burnaby, British Columbia V3N 4A3, CA
- 6810 – 6 Street SE, Unit F, Calgary, Alberta T2H2K4, CA
- 15427 115A Ave NW, Edmonton, Alberta T5M 3S7, CA
- 2120 Notre Dame Ave, Winnipeg, Manitoba R3H 0K1, CA
- 680 Steeprock Dr, Toronto, Ontario M3J 2X1, CA
- 2108 32nd Avenue, Lachine, Quebec H8T 3H7, CA
- 55 Akerley Blvd, Halifax, Nova Scotia B3B 1M3, CA
- Business categories
- Advertising
- Other recorded names
- Grimco Canada Inc.
- Grimco
- Grimco, Inc.
- Specialties
- Signs
- Sign Supplies
- Digital Media
- Digital Equipment
- Sign Software
- Printers
- Reflective
- Vinyl
- Banner
- MDO
- Substrates
- Aluminum
- Plastic
- Traffic
- Posts
- Frames
- Car Wraps
- Max Metal
- Wholesale
- Marine Graphics
- LED
- Power Supplies
- Hanley
- and Screen Printing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Grimco was founded in 1875 in St. Louis, Missouri. Today we have over 65 locations across the United States, Canada, and the U.K. We focus on the distribution of quality products and providing excellent service to the sign industry. Our offering of sign supplies includes substrates, traffic signs, digital print media, vehicle wrap films, sign vinyl, banner materials, garment/screen printing, sign frames…
| Field | Value |
|---|---|
| Industry | Wholesale |
| Company size | 501-1,000 employees |
| Headquarters | Sunset Hills, Mo |
| Organization type | Privately Held |
| Year founded | 1875 |
| Specialties | SignsSign SuppliesDigital MediaDigital EquipmentSign SoftwarePrintersReflectiveVinylBannerMDO |
| Open jobs on Jobsy | 14 |
| View page |
Position Summary
The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing exceptional customer support, and collaborating with other sales roles to drive revenue. Inside Sales Reps are the frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly. This role requires a high level of attention to detail, a friendly and energetic demeanor, and a deep understanding of Grimco’s products and procedures.
Key Responsibilities
- Inbound & Digital Communication: Promptly assist customers via phone, email, chat, and web orders; remain available and responsive across all channels.
- Order Management: Accurately enter customer orders and ensure timely, precise processing.
- Customer Experience: Deliver positive, solution-focused service across the entire sales process — from quote or order entry through delivery and follow-up, ensuring consistency across all communication channels.
- Support for Outside Sales: Provide quotes, follow up on orders, communicate lead times, and help fulfill customer needs.
- Account Maintenance: Proactively maintain existing customer relationships, ensuring strong ongoing business in addition to growth opportunities.
- Upselling: Identify opportunities to increase order value and promote complementary products.
- Outbound Calling: Participate in targeted outbound call projects to support team goals and customer re-engagement.
- Lead Sharing: Pass along qualified leads to the appropriate hybrid or outside sales rep for follow-up.
- Issue Resolution: Handle problems independently when possible, escalating only when necessary.
- Product & Process Knowledge: Maintain fluency in company products, procedures, and sales systems.
- Team Contribution: Collaborate with peers to reach team goals, maintain a positive work environment, and share best practices.
- CRM Administration: Maintain up-to-date customer records in 360+, ensuring accurate data that supports scorecard measurements of customer experience, product knowledge, and account health.
Qualifications
- 1–3+ years of customer service or sales support experience.
- Strong verbal and written communication skills.
- Detail-oriented and organized, with the ability to manage multiple tasks.
- Comfortable using phones, email, chat tools, and CRM systems.
- Enthusiastic, proactive, and team-focused.
- Familiarity with sales order system and product offering.
Success Traits
- Friendly, positive, and professional in every interaction.
- Accurate and dependable when handling data and orders.
- Willing to support the team and step up when needed.
- Self-motivated and driven by customer satisfaction and sales impact.
- Always learning and improving to provide better support.
Why Work at Grimco?
- We’re proud to celebrate 150 years—and we’re still growing! Grimco continues to evolve and lead the way in our industry.
- We prioritize employee development, tailoring career paths to align with each individual’s talents, strengths, and interests.
- We strongly believe in promoting from within—our top performers become our future leaders.
- With a fantastic team across North America, we’re proud of our reputation as the most informed and educated supplier in the industry.
- Our executives and managers are accessible, hands-on, and actively involved on the front lines of the business.
What Separates the Good from the Great at Grimco?
Those who thrive at Grimco bring determination, a competitive spirit, and a constant eagerness to learn. Our most successful team members are driven to deliver exceptional customer experiences, prepared to step into future leadership, and hungry to make a meaningful impact in a stable and growing company. These are the qualities we value in our distribution teams!
Want to Learn More?Explore our story, our current journey, and our future vision at:
https://inspire.grimco.ca/careers
Grimco is proud to be an equal opportunity employer. We are committed to providing accommodations throughout the recruitment process. If you require any disability-related support, please let us know—we’re happy to work with you to meet your accessibility needs.
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