Posted 8 days ago
IT Administrator
@ SysGen Solutions Group
Edmonton, Alberta
Overview
SysGen Solutions Group is hiring a full-time IT Administrator to support a portfolio of SMB clients across Western Canada. The role covers monitoring and maintaining client systems, network and server administration, and Level 1 to 3 support. The posting states a hybrid schedule and a valid driver's licence and vehicle are required.
Responsibilities:
- Monitor, maintain and optimize client systems and network environments
- Provide Level 1 to 3 networking and server support
- Deploy, repair and replace devices and services
- Create and manage user accounts and monitor backups
- Provide remote support for remote users
Requirements summary:
- Diploma or degree in computer science or IT
- 3-5+ years supporting SMB networks and systems
- Strong troubleshooting and customer service skills
- Proficiency with Microsoft Office and Office 365
- Valid driver's licence and vehicle
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites, Home |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CompTIA, Microsoft Level 1: Fundamentals (MTA) |
| Driver’s licence | required, own vehicle |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Computer Science, Information Technology |
| Perks mentioned | Generous paid time off, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SysGen Solutions Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Experience IT Differently with SysGen's Dedicated IT Support Model®.
Full company description
SysGen Solutions Group is a client-centric IT consulting firm serving small to mid-sized businesses. Headquartered in Calgary, we also have established offices and expert teams in Edmonton, Red Deer, and the Okanagan. Our commitment is to deliver exceptional customer service, reliable network support, and forward-thinking IT solutions that drive business success and ensure optimal network performance. We are proud to partner with industry leaders, including Microsoft, Lenovo, Datto Kaseya, among others. SysGen has been consistently recognized for our innovation and people-first culture, with notable awards including: - Channel Futures MSP 501 (2022, 2023, 2024) - Canada’s Top 100 Small & Medium Employers (2018, 2019, 2021, 2022) - Alberta’s Top 75 Employers (2017, 2018, 2022) - Cloudtango MSP Select (2023, 2024)
- LinkedIn followers
- 4,548
- People associated on LinkedIn
- 108
- Reported office locations
- 1331 Macleod Trail SE, 400, Calgary, Alberta T2G 0K3, CA
- 1259 91 St SW, W202, Edmonton, Alberta T6X 1E9, CA
- Business categories
- Small and Medium Businesses
- Information Technology
- Consulting
- Other recorded names
- SysGen Solutions Group
- Specialties
- Managed Services Provider
- Managed IT Services
- Cybersecurity Solutions
- Digital Transformation
- Modern Workplace
- Cloud Storage Solutions
- Cloud Governance
- Cybersecurity Specialists
- Business IT Solutions
- and Business IT Support
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
SysGen Solutions Group is a client-centric IT consulting firm serving small to mid-sized businesses. Headquartered in Calgary, we also have established offices and expert teams in Edmonton, Red Deer, and the Okanagan. Our commitment is to deliver exceptional customer service, reliable network support, and forward-thinking IT solutions that drive business success and ensure optimal network performance. We are proud…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Managed Services ProviderManaged IT ServicesCybersecurity SolutionsDigital TransformationModern WorkplaceCloud Storage SolutionsCloud GovernanceCybersecurity SpecialistsBusiness IT Solutionsand Business IT Support |
| Open jobs on Jobsy | 4 |
| View page |
From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.
As an IT Administrator, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. You’ll work hands-on with client environments, build strong relationships, and make a real impact on how clients experience their technology.
At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.
Life at SysGen - Perks & Benefits (What’s in it for you?)
- Earn More: Competitive salary plus performance-based compensation.
- Vacation Your Way: Take advantage of our unique Double Dip vacation program.
- Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
- Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
- Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
- Grow Your Career: Paid training and development to help you level up.
- Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
- Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:
- Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
- Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
- Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
- Alberta’s Top 75 Employers (3 Years)
- Canada’s Top Growing Companies by The Globe and Mail (3 Years)
- Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
Role & Responsibilities
- Monitor, maintain, and optimize client systems, applications, and network environment
- Efficiently respond to client needs and troubleshoot or escalate issues as required
- Provide remote support for remote users
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services
- Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
- Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
- Provide Level - 1, 2, & 3 server / database administration
- Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
- Install and configure Windows Desktop
- Check events and logs and escalate issues as required
- Complete weekly and monthly Service Level Agreement tasks
- Create and manage user network accounts
- Monitor backup / storage (SAN, NAS)
Requirements
- Diploma or Degree in Computer Science or Information Technology
- 3-5+ years experience supporting SMB networks and systems
- Fundamental knowledge or exposure to the following technologies:
- Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
- Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
- Excellent customer service skills
- Highly proficient at identifying user and system issues and resolving or escalating
- Proficient in configuring and deploying Microsoft Office Applications including Office 365
- Ability to effectively prioritize and manage multiple tasks
- Strong troubleshooting skills
- CompTIA training
- Microsoft Level 1: Fundamentals (MTA) Certification
- Highly proficient in remote access and conferencing tools
- Valid drivers license and vehicle
SysGen employees are guided by our 8 Guiding Principles:
Collaboration Communication
Consistency Expectations
Innovation Integrity
Relationships Responsibility
SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.