IT Administrator (Hybrid)

This role is based in Vancouver, BC. It is hybrid, with 3 days per week in office.

We're looking for an IT Administrator to join our team as we enter our next stage of growth. As our IT Administrator, you'll be the first point of contact for IT and run our day-to-day operations, while driving projects forward across several company objectives with little hand-holding. You'll own outcomes, not just tickets, and the role calls for strategic, systems-level thinking: you fix root causes, not symptoms, and treat the whole environment as yours. We use AI heavily as a productivity multiplier, not a replacement for effort, and you'll help lead the way. And IT here isn't tucked away in a back room: you'll be visible, approachable and part of the fun.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
• Globe & Mail's Top Growing Companies of 2024 and 2025
• Deloitte's Technology Fast 50 winner 2024
  Deloitte's Technology Fast 500 winner 2024 and 2025
  

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

• 3-5+ years in an intermediate-to-senior IT support or systems administration role, including administrative and project work
• Hands-on administration of Google Workspace or other identity providers such as Microsoft Entra ID: SSO, MFA, groups, provisioning and deprovisioning
• Experience managing Mac and Windows devices with MDM and endpoint security tools
• Solid security fundamentals: least privilege, password and vault management, security awareness training, patching, and change control
• Solid networking fundamentals (DNS, VPN, Wi-Fi, firewalls) and a working understanding of cloud networking in AWS or Azure, including subnetting and network segmentation for compliance
• A self-directed, "see something, do something" mindset: you manage multiple projects independently and act on problems people haven't reported
• A service-minded, patient approach: you're a welcoming, supportive resource for colleagues at every level, technical or not
• Excellent communication skills; you explain fixes in plain language, write clear documentation, and are comfortable coaching non-technical teammates
• A strong grasp of how a business operates end to end: you know few changes affect just one team, and you plan for the downstream impact of broad changes before you make them
• Sound judgment and integrity: you resolve root causes, weigh effort against business impact, know when to act and when to ask, and own your mistakes
• A commitment to continuous learning and growing both personally and professionally
• Hands-on experience using AI tools in your daily work, treating AI as a productivity multiplier, not a substitute for your own effort and review
• A working understanding of code and scripting (e.g. Python, PowerShell or Bash), enough to read, adapt and automate; familiarity with containers like Docker or Kubernetes a plus
• Experience with compliance audits (SOC 2, PCI DSS, HIPAA), Salesforce administration, or workflow automation tools like n8n a plus
  

What You Will Be Doing

• Working from our Vancouver office 3 days a week as the hands-on IT presence for the team: in-person support, hardware and device setup, office network, A/V, and meeting room tech
• Monitoring Slack, email, and our support channels for issues, including the ones nobody reports directly, and resolving sign-in, access and everyday tool problems
• Owning every issue as a closed loop: documenting the problem, symptoms, troubleshooting and resolution, and helping us build a more mature support practice
• Running onboarding and offboarding end-to-end, and fulfilling access requests with the right approvals and least privilege
• Owning the device lifecycle: provisioning, tracking, patching, and keeping our fleet compliant
• Administering our core SaaS stack and managing vendor relationships, from support cases and renewals to licensing and hardware orders
• Training our team to work with IT: open communication channels, a ticket-first mindset, and good collaboration habits
• Finding where knowledge is siloed and documenting our systems and procedures, so no single person is a point of failure
• Partnering with DevOps on our cloud environments, understanding how networks and workloads are segmented so access and changes stay compliant
• Keeping us audit-ready and acting as first responder on security questions, escalating real incidents quickly
• Driving IT projects end-to-end across several company objectives, reducing tech debt, and using quiet periods to clear backlog and improve our systems
• Automating repetitive work with workflow tools, scripting and AI agents, and helping our teams adopt new AI tools safely
• Occasionally working outside regular hours for planned maintenance windows or urgent incidents
  

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $80,000-$90,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Our Approach to AI

At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here.

If you’re interested, so are we! Send your resume our way, and let’s chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.