IT Coordinator

As an awarded Best Managed Company, Marco stands as a powerhouse in the industry. Our enduring legacy of shaping skylines and communities across Atlantic Canada spans decades, all driven by an unwavering commitment to excellence. We specialize in P-3’s, design-building, construction management and general contracting for the retail, commercial, recreational, multi-residential, entertainment, health care, educational and light industrial sectors.

We compete with national firms at every level while staying true to our values of Integrity, Teamwork, and Commitment to making a meaningful impact. By working collaboratively and upholding the highest standards, we deliver projects that not only impress but also strengthen and support our communities.

Our unwavering commitment extends to our employees as demonstrated through our investments in training, mentorship, and continuous education. A competitive compensation package, employee profit-sharing, a robust corporate wellness program, a vibrant and inclusive work environment, health benefits, RRSP matching and avenues for professional progression further underscore our dedication to our team's well-being and growth.

The Role

The IT Coordinator is responsible for providing day-to-day technical support, coordinating employee onboarding and offboarding activities, maintaining IT systems and equipment, and supporting the organization's technology operations. This role also contributes to continuous improvement by staying current on emerging technologies, cybersecurity developments, and advancements in artificial intelligence (AI), helping identify opportunities that enhance efficiency, security, and employee experience. The IT Coordinator works closely with the IT Manager, escalating complex issues and supporting technology initiatives across the organization.

Please note that, given the nature of IT operations, occasional work outside of regular business hours may be required.

Responsibilities include, but are not limited to:

Employee Onboarding and Offboarding

• Assisting with coordinating equipment, preparing and assigning devices, setting up user accounts and access, and assigning software licenses.
• Delivering new hire onboarding sessions to help new employees access company systems and understand how to use their devices and required applications.
• Conducting IT offboarding tasks according to established procedures, including collecting and resetting devices and revoking user access.

Technical Support and End User Services

• Providing day-to-day technical support to employees, troubleshooting hardware, software, and connectivity issues involving desktops, laptops, mobile devices, and printers.
• Supporting Windows 11, iOS, Microsoft 365, and other business applications. •
• Performing routine account and access administration across company systems, following established procedures and approvals.
• Providing basic software guidance and training to help employees use technology effectively.
• Assisting with office technology setup and technical support for company events as needed.
• Prioritizing, tracking, and following up on support requests to ensure timely resolution.
• Escalating complex technical issues and infrastructure-related concerns to the IT Manager as required.

Documentation, Asset Management, and Process Support

• Assisting with the development and maintenance of internal IT documentation, troubleshooting guides, knowledge base articles, and employee how-to resources.
• Maintaining accurate inventory records for IT hardware and software.
• Tracking device assignments, equipment life cycles, and technology-related purchases.
• Following organizational cybersecurity, data protection, and information security procedures when handling devices, accounts, and sensitive information.
• Assisting in the development, review, and maintenance of IT standard operating procedures (SOPs), policies, and best practices.
• Supporting continuous improvement initiatives by identifying opportunities to improve service delivery, efficiency, and user experience.

Technology Awareness and Innovation

• Staying informed on emerging technologies, cybersecurity trends, and advancements in AI that may improve operations, productivity, and employee experience.
• Evaluating new tools and technology solutions and provide recommendations to the IT Manager on opportunities for adoption and process improvement.
• Assisting with the implementation, testing, and user enablement of new technologies, including AI-powered tools and automation solutions.
• Promoting effective and responsible use of technology by sharing best practices, resources, and training with employees.

Qualifications

• Degree, diploma or certificate in Information Technology, Computer Systems, or a related field, or equivalent combination of education and experience.
• Experience providing technical support in a business environment.
• Working knowledge of:
• Microsoft 365
• Windows 11
• iOS and mobile device management
• User account and access management
• Hardware troubleshooting and deployment
• Basic networking concepts
• Strong customer service and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while collaborating effectively with team members and external vendors.

Marco Group encourages and embraces a diverse workforce; we love to see candidates applying with varying gender, age, religion, race, ethnicity, cultural background, sexual orientation, language, and abilities.