It Support

The IT Support / Systems Administrator will provide Level 1 and Level 2 support, manage an active ticket pipeline, and play a key role in onboarding new hires. This role reports into IT leadership and collaborates with a small, supportive team to maintain and enhance the organizations IT environment. Over time, the position will contribute to building and upgrading core IT infrastructure, including networking and server technologies.

• Provide Level 1 and Level 2 technical support for end users, resolving issues related to hardware, software, applications, and network connectivity.
• Manage and work through an existing pipeline of support tickets, ensuring timely, accurate, and customer-focused resolution.
• Handle onboarding activities for new hires, including setting up user accounts, permissions, access rights, and required applications.
• Administer and support Microsoft suite of products, ensuring users have the tools and access they need to perform their roles effectively.
• Configure and manage Intune for device management, application deployment, and security policies.
• Support and maintain networking components, including DNS, VLANs, switching, and routing, to ensure reliable and secure connectivity.
• Assist in building out and enhancing IT infrastructure as the organization grows, including servers, networking equipment, and related systems.
• Collaborate with IT leadership and team members to identify areas for improvement in systems, processes, and security posture.
• Participate in infrastructure upgrade projects, contributing to planning, implementation, and testing as needed.
• Document procedures, configurations, and solutions to create and maintain clear technical and user-facing documentation.

• 4+ years of experience in IT support and/or systems administration roles.
• Strong hands-on experience with Microsoft suite of products.
• Practical experience using Intune for device and application management.
• Proven experience onboarding new users, including account creation, permissions, access configuration, and application setup.
• Solid understanding of networking concepts, including DNS, VLANs, switching, and routing.
• Ability to manage and prioritize a pipeline of support tickets while maintaining high-quality service.
• Strong troubleshooting and problem-solving skills across hardware, software, and network issues.
• Effective communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work both independently and collaboratively within a small IT team.

• Experience working with IT security concepts, tools, or processes.
• Experience participating in or leading infrastructure upgrade initiatives.
• Familiarity with server environments and infrastructure components.
• Interest in contributing to the design and growth of IT systems and architecture over time.

The role operates within a growing, technology-focused environment where IT plays a critical part in supporting day-to-day operations and long-term scaling. You will work closely with IT leadership and at least one additional team member who provides part-time support, creating a collaborative setting with shared responsibilities. The environment includes a mix of end-user support, device management through Intune, and networking technologies such as routers, switches, DNS, VLANs, and routing. As the organization continues to expand, you will be involved in evolving the infrastructure, including Windows-based servers and related systems. The position may involve a combination of desk-based work, remote support, and hands-on configuration of equipment, with a focus on maintaining a professional, reliable, and secure IT environment.

This is a Contract position based out of Burnaby, BC.

The pay range for this position is $28.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This is a Contract position based out of Burnaby, BC.

This is a fully onsite position in Burnaby,BC.

À propos d'Actalent

Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs initiatives dingénierie et de science grâce à laccès à des experts spécialisés qui favorisent léchelle, linnovation et la rapidité de mise sur le marché. Avec un réseau de près de 20 000 consultants et 5 000 clients à travers les États-Unis, le Canada, lAsie et lEurope, Actalent dessert de nombreuses entreprises du Fortune 500. Nous sommes fiers dêtre lune des 500 meilleures firmes de conception de lEngineering News-Record (ENR) pour nos services de conception en ingénierie et un lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les talents.

Actalent est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à [email protected] pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.