Posted 2 months ago
IT Support Specialist
@ Adaria Vending Services Limited
Concord, Ontario
Overview
Adaria Vending Services Limited is hiring a full-time IT Support Specialist in Toronto (Concord) to handle internal staff IT support and first-line support for customers of its AdariaPay payments platform. The work covers account and device setup, Microsoft 365 and network issues, and troubleshooting payment terminals, with escalation to senior technical staff and building documentation as they go. Two years of IT support experience is required.
Responsibilities:
- Resolve internal staff IT issues including accounts, devices, M365 and network
- Provision and deprovision accounts and devices
- First-line support for payment terminal customers using runbooks
- Escalate complex payment and protocol issues to technical team
- Build troubleshooting runbooks and knowledge base
Requirements summary:
- 2+ years in IT support, helpdesk or technical support
- Working knowledge of Microsoft 365 and Windows
- Networking fundamentals a plus
- Strong communication skills
- Self-directed, able to build documentation
- Based in or able to commute to Toronto (Concord) office
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-09-13
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Adaria Vending Services Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
delivering the future of unattended retail
Full company description
Adaria Vending Services specializes in logistics and fulfillment services for unattended retail. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a need to quench thirst and satisfy hunger. We're a young, dynamic team dedicated to providing industry leading fulfillment to all points of sale and clients located in southern Ontario. Our heavy focus in technology has helped us grow an efficient operation, while at the same time relieving our customers of frustrations that usually arise from unattended services.
- LinkedIn followers
- 3,137
- People associated on LinkedIn
- 15
- Reported office locations
- 7305 Woodbine Avenue, Markham, ON L3R3V7, CA
- Business categories
- Logistics
- Vending and Concessions
- Food and Beverage
- Other recorded names
- Adaria Vending Services Limited
- Specialties
- Vending Machines
- Micromarkets
- Office Coffee Services
- Breakroom Design
- Vending Technology
- Unattended Retail
- Telemetry
- and Cashless Payments
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Adaria Vending Services specializes in logistics and fulfillment services for unattended retail. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a need to quench thirst and satisfy hunger. We're a young, dynamic team dedicated to providing industry leading fulfillment to all points of sale and clients located in southern Ontario. Our heavy focus in…
| Field | Value |
|---|---|
| Industry | Food and Beverage Services |
| Company size | 11-50 employees |
| Headquarters | Markham, ON |
| Organization type | Privately Held |
| Year founded | 2010 |
| Specialties | Vending MachinesMicromarketsOffice Coffee ServicesBreakroom DesignVending TechnologyUnattended RetailTelemetryand Cashless Payments |
| Open jobs on Jobsy | 4 |
| View page |
Adaria is looking for an IT Support Specialist to own two connected responsibilities: day-to-day internal IT support across our Toronto office, and front-line customer support for external customers using our payments technology platform serving unattended retail and vending operators.
This is a hands-on, generalist role for someone who's comfortable troubleshooting a laptop issue in the morning and a payment terminal issue in the afternoon. You'll be the first point of contact for both — building runbooks and documentation as you go — with a clear escalation path to senior technical staff for anything that requires deeper protocol-level or platform-level expertise.
What You'll Do
Internal IT Support
- Resolve day-to-day IT issues for staff: account access, device setup, email/M365, printers, basic network connectivity
- Provision and deprovision accounts and devices for new hires and departures
- Support office network and Wi-Fi issues, escalating hardware/config problems as needed
- Coordinate with external vendors (ISPs, hardware suppliers) on IT-related issues
- Maintain an internal knowledge base of common issues and fixes
External Customer Support
- Serve as first-line support for customers reporting issues with payment terminals or transaction processing
- Triage and resolve known issues using documented runbooks (terminal resets, connectivity checks, status verification)
- Track and log recurring issues to help identify systemic problems
- Escalate novel or complex issues (protocol-level faults, gateway integration problems, suspected fraud patterns) to the technical team promptly
- Communicate clearly and calmly with customers experiencing payment disruptions — this is revenue-impacting for them, so responsiveness matters
Documentation & Process
- Build out troubleshooting runbooks and a knowledge base for both IT and AdariaPay support as issues are resolved, since formal documentation doesn't yet exist
- Flag patterns or recurring pain points to leadership
What We're Looking For
- 2+ years in an IT support, helpdesk, or technical support role
- Comfortable learning new technical domains quickly — no prior payments/POS experience required, but you should be excited to develop it
- Working knowledge of Microsoft 365 / Windows environments; networking fundamentals a plus
- Strong communication skills — you'll be the calm, clear voice on both internal and customer-facing tickets
- Self-directed: comfortable building process and documentation where none currently exists
- Based in or able to commute to the Toronto (Concord) office
Nice to Have
- Exposure to POS or payment terminal systems
- Familiarity with ticketing/helpdesk tools
- Basic scripting or automation experience
Journal
Only you can see this. Kept on this device, and in your account when you sign in.