Posted 3 months ago
IT Support Specialist (Chinese Speaking Preferred)
@ Kiokii Inc
Markham, Ontario
Overview
Kiokii Inc is hiring a full-time IT Support Specialist to provide first-line support for ERP, POS and end-user systems across its North American retail stores and head office. The work covers helpdesk ticket triage, vendor coordination, documentation and Microsoft 365 administration. Mandarin and English are required, and some travel is needed.
Responsibilities:
- Provide first-line support for ERP and POS requests
- Manage helpdesk tickets and vendor follow-ups
- Maintain IT documentation, SOPs and asset inventory
- Administer Microsoft 365 user accounts and permissions
- Support device setup across stores and head office
Requirements summary:
- 2 to 4 years in IT support, helpdesk or systems administration
- Experience with ERP and POS systems, NetSuite and Heading POS preferred
- Basic Microsoft 365 administration experience
- Fluency in English and Mandarin required
- Experience in retail or multi-site environments is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-08-19
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: minimal |
| Work setting | Office, Store |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Mandarin |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kiokii Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Step Into The World of Asian Beauty
Full company description
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep. Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for many more locations and further growth into the United States. We are dedicated to introducing the best skincare and personal care items from Asia and making them available to consumers throughout North America. We curate a selection of high-quality, authentic brands and offer a comprehensive platform that connects customers with the latest trends from the region. We are committed to delivering exceptional customer service while highlighting the innovation, quality, and clean formulations that Asian beauty products are renowned for. Our goal is to revolutionize the beauty and personal care industry in North America by providing a seamless and enjoyable experience for discovering and embracing the benefits of Asian beauty.
- LinkedIn followers
- 2,729
- People associated on LinkedIn
- 194
- Reported office locations
- 220 Yonge Blvd, Unit # B205E, Toronto, Ontario M5M 2H1, CA
- 658 Yonge St, Toronto, Ontario M4Y 2A6, CA
- 9350 Yonge St, Aurora, Ontario L4C 5G2, CA
- 5000 Hwy 7, Markham, Ontario L3R 4M9, CA
- 719 Central Pkwy W, Suite 211, Mississauga, Ontario L5B 4L1, CA
- 30 S Unionville Ave, Unit 1020, Markham, Ontario L3R 5M3, CA
- 300 Borough Dr, Unit #44, Toronto, Ontario M1P 4P5, CA
- 100 City Centre Dr, #2-312, Mississauga, Ontario L5B 2C9, CA
- 6551 No. 3 Rd, Unit 1818, Richmond, British Columbia V6Y 2B6, CA
- 25 The West Mall, Unit 1729, Etobicoke, Ontario M9C 1B8, CA
- Business categories
- Beauty
- Consumer Goods
- Cosmetics
- E-Commerce
- Lifestyle
- Personal Care and Hygiene
- Retail
- Snack Food
- Other recorded names
- Kiokii Inc
- Kiokii and...
- Specialties
- skincare
- makeup
- haircare
- fashion
- earrings
- snacks
- Asian beauty
- and Korean makeup
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep. Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | skincaremakeuphaircarefashionearringssnacksAsian beautyand Korean makeup |
| Open jobs on Jobsy | 52 |
| View page |
Who Are We?
Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30 stores across North America to date and more to come!
We are looking for an IT Support Specialist to join our IT team!
About the Role
As an IT Support Specialist, you will provide first-line technical support for ERP, POS, and end-user systems to ensure the smooth operation of our retail stores and head office. This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a fast-paced retail environment.
ERP & POS Support
- Serve as the first point of contact for ERP and POS support requests, troubleshooting and resolving day-to-day system issues.
- Support ERP, POS, and related business applications, escalating complex issues when required.
- Support system integrations by identifying and reporting data synchronization or interface issues.
- Identify recurring system issues and contribute to knowledge base documentation and process improvements.
- Coordinate with external and internal stakeholders to track and resolve technical issues.
Helpdesk & IT Operations
- Manage the IT helpdesk ticketing system by triaging, prioritizing, and resolving support requests.
- Maintain accurate ticket documentation and ensure timely follow-up with users.
- Create and maintain IT documentation, SOPs, and troubleshooting guides.
- Act as the primary liaison for POS and ERP vendor communications, including issue logging, follow ups, and resolution verification
IT Asset Management
- Maintain IT asset inventory, including hardware, peripherals, and software licenses.
- Support user account administration, onboarding, and offboarding activities within Microsoft 365.
- Assist with device setup, configuration, and day-to-day IT operations across retail stores and the head office.
What You'll Need
- 2–4 years of experience in IT support, helpdesk, or systems administration.
- Experience supporting ERP and/or POS systems (NetSuite and Heading POS preferred).
- Experience managing helpdesk ticketing systems and coordinating with external vendors.
- Basic Microsoft 365 administration experience, including user account and permission management.
- Strong troubleshooting, problem-solving, and organizational skills.
- Proficiency in both English and Mandarin are required
- Experience supporting retail or multi-site environments is an asset.
- Basic knowledge of SQL (SELECT queries for data verification) and REST API concepts (reading payloads and logs, identifying sync errors, etc.) is an asset, able to support system integration troubleshooting.
- Experience with Microsoft Power Automate, SharePoint, or Microsoft Forms is an asset.
- Familiarity with Microsoft Intune or IT asset management is an asset.
- Some travel is required based on business needs
Vacancy type: NEW
Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.
The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.
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