Posted 2 days ago
IT Support Technician – Level 1
@ G Mining Services
Brossard, Quebec
Overview
G Mining Services is hiring an IT Support Technician Level 1 in Brossard, Quebec, to be the first point of contact for users with computer, software and access needs. The role includes first-level support in person and remotely, equipment setup, account management and helping open a second group office. A minimum of 4 days per week in the office is expected, with occasional travel possible.
Responsibilities:
- Provide first-level technical support in person and remotely
- Install, configure and maintain IT equipment
- Create and manage user accounts
- Assist with onboarding of new employees
- Support project deployment at mine sites and international offices
Requirements summary:
- DEC or AEC in IT
- Two years of relevant technical support experience
- Very good knowledge of Windows 10, 11, Office 365 and hardware
- Valid passport and availability for occasional site visits abroad
- Fluency in English and French
Tools & skills
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 2+ years |
| Travel | air: minimal · ground: minimal |
| Work setting | Office, Plant or factory, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
| Fields of study | Information technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
G Mining Services
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
G Mining Services is a multidisciplinary company which provides professional services in the mining industry for underground and open pit mining projects in precious, base, or industrial metals. G Mining Services is one of the most important mining engineering consulting firms in Quebec and among the leading firms renowned for their international projects.
G Mining Services values its workforce by fostering professional and individual development through unique career opportunities, encouraging collaboration and offering a variety of stimulating challenges, all within a warm, welcoming, safe, and inclusive work environment.
Reporting to the IT Manager, the IT Support Technician acts as the first point of contact for users with technical needs. The incumbent provides effective, courteous and solution-oriented support for computer equipment, software and access. This role is critical to the day-to-day functioning of internal operations.
Core Responsibilities
· Provide first level technical support to users, both in person and remotely;
· Contribute to the opening and operational set-up of a second G Mining group office;
· Diagnose and resolve workstation, printer, display and other peripheral incidents;
· Install, configure and maintain IT equipment;
· Support users in the use of Microsoft software (Windows 11, Office 365, Teams, etc.);
· Create and manage user accounts in the different systems;
· Document actions and maintain equipment and incident logs;
· Assist with onboarding and IT integration of new employees;
· Work with the IT team to continuously improve internal tools and processes;
· Provide ad hoc support for project deployment at mine sites and in our international offices.
Requirements
· DEC or AEC in IT;
· Two (2) years relevant technical support experience;
· Very good knowledge of Microsoft Windows 10, 11, Office 365 and common computer hardware;
· Knowledge of Windows Server, engineering and document management software is an asset;
· Hold a valid Passport and be available for occasional site visits abroad;
· Ability to communicate in both English and French, knowledge of Spanish or Portuguese is an asset.
Abilities
· Strong customer service and communication skills;
· Rigor, autonomy and good organizational skills;
· Analytical and detail oriented;
· Ability to learn quickly in a dynamic, multi-site environment;
· Comfortable working in a multicultural and multilingual environment.
Additional Information
· The position will be based at the G Mining Services office in Brossard, in the Solar Uniquartier.
· A minimum of 4 days per week is expected in the office
· Possibility to occasionally travel based on candidate availability.
If you feel ready and willing to be part of a team of experienced professionals, involved in various areas of the mining industry and driven by the desire to succeed in the projects in which they are involved, we offer you a challenge that matches your ambitions.
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