IT Systems Engineer

Our Business

Engineered Intelligence (EII) is a utility infrastructure technology company headquartered in Calgary with offices in Toronto, and additional locations opening in the US. Our software is used by many of North America’s most reliable electric utilities to manage their physical grid assets and optimize intervention and investment decision-making. We do this by digitally modelling the entire electrical network to see how it reacts under various scenario simulations. We leverage robust statistics, reliability engineering principles, and machine learning to provide defensible recommendations for our customers’ short- and long-term asset performance management, capital spend, and planning strategies.

One of our core differentiators is the technical experience and support our clients receive. In addition to our software solution, we provide subject matter expertise, engineering services, consultation, and many other support activities to ensure our clients are successful. We speak our customers’ language; our team is full of former electrical utility industry professionals who are uniquely suited to address the specific challenges associated with managing electrical infrastructure within a heavily regulated environment. In fact, Engineered Intelligence was created by engineers working on the deliverables supported by our platform at some of North America’s largest and most recognized electrical utilities.

Our core values include:

• Teamwork - Teamwork is about investing in our people. Employee engagement, training & development, and providing various opportunities for growth. Great people do great things together. We support each other, share knowledge, and collaborate to solve complex challenges that no one can tackle alone.

• ‍Customer Commitment - To reach the level of success we aspire to, we need to place our customers at the center of every decision. What challenges are they or the industry facing? How can we continue to solve these pain points? How can we innovate to prevent future challenges before they appear? Customer commitment is going beyond sales; it’s making a promise and then over-delivering so that our customers become our external sales team.

• Innovation - Innovation covers more than creating new products/services. Innovation also means adopting an innovative mindset for how we approach the day-to-day. This includes assessing how we think, work, or communicate and identifying opportunities to improve. We rethink the status quo from the ground up. By embracing diverse perspectives and challenging assumptions, we create solutions that move the industry forward and redefine what’s possible in utility planning. We are willing to break the status quo and create new ways of doing things to drive the team forward.

• Ownership - We take initiative, follow through, and hold ourselves accountable. From the smallest detail to the biggest decision, we own the outcome.

Who we are:

We are a lean, well-established, mid-size company experiencing sustained, fast and intentional growth. Our team of professionals is fully remote, spanning across Canada, the United States and Europe with optional in-person office spaces in Calgary and Toronto for collaborative work and hosting clients.

Position Summary

The IT Systems Engineer is a full-time role reporting to the Head of Platform. This is a senior individual contributor position and the company's first dedicated IT hire. The role owns the design, build, and day-to-day operation of ENGIN's corporate technology environment, with a primary focus on the Microsoft 365 and Entra ID ecosystem, endpoint fleet management, and identity and access administration. Technical direction is set by the Head of Platform; the IT Systems Engineer brings specialist expertise and carries out the implementation. Strong hands-on Microsoft ecosystem capability is required for this role.

This is a full-time, fully remote position with a preference for candidates based in Calgary or Toronto. Only candidates located in Canada with work authorization (Citizenship, PR, or Open Work Permit) will be considered.

Role/Responsibilities:

• Design, build, and maintain the Microsoft 365 tenant architecture and configuration.
• Administer Entra ID as the organization's identity provider:
  • Design and maintain conditional access policy, MFA enforcement, and privileged access controls.
  • Maintain group-based entitlement and licensing structures that scale with headcount.
  • Support SSO integrations into client environments in coordination with the Development and DevOps teams.
• Own the endpoint fleet end to end across macOS and Windows:
  • Procurement, imaging, MDM enrollment, and configuration baseline.
  • Patch compliance, disk encryption enforcement, and remediation of non-compliant devices.
  • Warranty, refresh cycle, and secure disposal.
• Design and automate joiner, mover, and leaver processes:
  • Account provisioning, hardware logistics and shipping, and first-day setup.
  • Same-day deprovisioning of accounts and access on employee exit.
  • Ensure these processes generate their own records rather than depending on manual documentation.
• Automate recurring administrative work using PowerShell and Microsoft Graph; maintain scripts in version control with documentation.
• Maintain the SaaS application inventory, optimize licensing, manage renewals, and identify unsanctioned applications.
• Provide day-to-day technical support to staff, and produce the runbooks and documentation required for the environment to be maintainable by others.
• Offer suggestions and opinions on technical solutioning; identify and quantify technical debt within the corporate environment.

The ideal candidate will have:

• Minimum Bachelor's Degree in Information Technology, Computer Science, or equivalent practical experience
• 6-10+ years in corporate IT, systems administration, or systems engineering in a professional environment
• Demonstrated experience building or rebuilding a Microsoft 365 environment, rather than maintaining one inherited in good order
• Experience in Microsoft ecosystem administration including:
  • Entra ID: conditional access, MFA policy, group and licensing structure, application registrations, and SSO integrations
  • Microsoft Intune: device enrollment, configuration profiles, application deployment, patch compliance, and encryption enforcement
  • Exchange Online, SharePoint, and Teams administration and governance
  • Experience managing a mixed macOS and Windows endpoint fleet
• Automation capability using PowerShell and the Microsoft Graph API
• Experience as the primary or sole IT function at an organization of approximately 30-150 people
• Sound judgment in sequencing change within a live production environment: what to fix first, what to defer, and how to avoid disrupting the business
• Ability to work independently and as part of a team; a self-starter, comfortable working with complex systems, eager to take on a wide range of responsibilities

It would be great if you also have:

• Experience within an organization operating under ISO 27001 or SOC 2, and an understanding of how IT systems produce audit evidence
• Experience with Microsoft Defender and Microsoft Purview
• Experience supporting a technically sophisticated user base of software engineers
• Exposure to common cloud services and an understanding of how corporate identity integrates with cloud workloads

What we offer:

• Fully remote work, with the option of working from one of our offices in Calgary or Toronto.
• Flexible work hours (Core working hours 10:00AM to 3:00PM in your local time zone).
• Autonomy with a wide range of responsibilities, opportunities for advancement, and cross-disciplinary exposure.
• Competitive base salary plus performance incentives.
• Stock options so you can realize the value created with your work in the organization.
• 10 paid sick days per year
• Comprehensive benefits, including health and dental