First seen by our source: 28 days ago
JR-210934 Project Manager Senior
@ Customertimes
Mississauga, Ontario
Overview
Customertimes (CT) is hiring a senior project manager to own end-to-end delivery of a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. The role runs a fixed-fee, milestone-gated engagement on a brownfield Field Service org with patient health information in scope, and leads a distributed onshore and offshore team. The posting requires hybrid work two to three days a week at the Mississauga office.
Responsibilities:
- Own end-to-end delivery of CT scope against the approved baseline
- Allocate work and monitor offshore velocity and capacity
- Own change control, pricing out-of-scope requirements
- Run governance cadence and steering committee reporting
- Plan deployment, cutover, rollback and go-live readiness
Requirements summary:
- 8+ years delivery or program management experience
- 4+ years leading Salesforce implementations end to end
- Fixed-price, milestone-based engagement track record
- Salesforce Field Service or Scheduler delivery in an existing org
- Regulated-industry delivery with PII or PHI
- Salesforce Administrator certification; PMP, PMI-ACP, SAFe or CSM
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Project management |
| Experience | 8+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | Salesforce Administrator, PMP, PMI-ACP, SAFe, CSM |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Customertimes
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Innovation Driven by Passion
Full company description
Customertimes is a global enterprise technology consulting firm delivering AI automation, data intelligence, and customer experience solutions for enterprises running on Salesforce, Microsoft, SAP, and modern data platforms. As an Anthropic and Cursor partner, we build AI into how we deliver, cutting implementation timelines by 40 to 50 percent and costs by roughly 30 percent. We also build client-facing AI on Claude, from multi-model strategy to production agents. We specialize in six verticals: Healthcare & Life Sciences, Consumer Packaged Goods, Manufacturing, Insurance, Software, and Public Sector & Nonprofits. Our practices span Salesforce, SAP, Microsoft, Databricks, and Snowflake. Founded in 2007 and headquartered in New York, we serve 200+ businesses across 60+ countries with 1,000+ specialists in North America, Europe, Latin America, Central Asia, and Asia. A Leader in the ISG Provider Lens for Salesforce Multicloud Implementation, SOC 2 Type II and ISO 27001 certified. We combine the domain depth of a large enterprise with the agility of a boutique firm, and we work at your pace, on your problems.
- LinkedIn followers
- 60,334
- People associated on LinkedIn
- 871
- Reported office locations
- 3 Columbus Circle, 15th Floor, 1513, New York, NY 10019, US
- 40 rue du Colisee, Paris, Île-de-France 75008, FR
- 88 Queens Quay W, Suite 2500, Toronto, Ontario M5J 0B8, CA
- 8 Devonshire Square, London, EC2M 4PL, GB
- 2255 Glades Rd, Boca Raton, Florida 33431, US
- Gulbju, 71, Riga, LV
- Marszalkowska 126/134, 3rd Floor, Warsaw, PL
- 11 Cetinjska St, 5th Floor, Podgorica, ME
- 68 Yaguareté, Nordelta, Buenos Aires 1672, AR
- 43, Królowej Jadwigi Street, Poznan, PL
- 5b Leiptsyzka Str., Kyiv, UA
- Naukova 7d, BC Optima Plaza, 7th Floor, Lviv, UA
- «BNC Plaza», office 732, Timiryazeva street 26/29, Almaty, KZ
- Business categories
- Service Industry
- Software
- Product Design
- Mobile
- Outsourcing
- Other recorded names
- Customertimes
- Specialties
- Software Development Outsourcing
- CRM and ERP Integration platforms
- Mobile Application Development
- Clients from Europe and U.S.
- MuleSoft integration
- Product Develoment
- and Software products
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Customertimes is a global enterprise technology consulting firm delivering AI automation, data intelligence, and customer experience solutions for enterprises running on Salesforce, Microsoft, SAP, and modern data platforms. As an Anthropic and Cursor partner, we build AI into how we deliver, cutting implementation timelines by 40 to 50 percent and costs by roughly 30 percent. We also build client-facing AI on…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | New York, NY |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | Software Development OutsourcingCRM and ERP Integration platformsMobile Application DevelopmentClients from Europe and U.S.MuleSoft integrationProduct Develomentand Software products |
| Open jobs on Jobsy | 1 |
| View page |
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
About this job:
Single point of accountability for Customertimes' delivery of a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. Fixed-fee engagement, milestone-gated payments, brownfield Field Service org, patient health information in scope.
The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure — which means influencing a delivery process you do not control while remaining accountable for the outcome.
Location: Hybrid — 2-3x a week at the office at 2300 Meadowvale Blvd, Mississauga, ON L5N 5P9
Project manager team: 1 Solution Architect (onshore), 1 Senior Developer, 2 Mid Developers, and 1 Consultant (offshore)
How you'll make an impact:
· Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point;
· Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master;
· Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact;
· Own change control. Assess, document, and price every requirement that falls outside the signed baseline. This is the most important responsibility in the role;
· Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews;
· Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub;
· Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria;
· Manage client-side dependencies on the critical path — messaging platform provisioning, privacy and InfoSec review, environment access, and open design decisions;
· Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.
What makes you a great fit:
· 8+ years delivery or program management, including 4+ leading Salesforce implementations end to end;
· Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended;
· Experience leading distributed onshore/offshore teams across a significant time zone gap;
· Salesforce Field Service or Scheduler delivery experience in an existing, customized org — not greenfield;
· Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services;
· Comfortable operating where the client owns Scrum Master, BA, and QA functions;
· Salesforce Administrator certification; PMP, PMI-ACP, SAFe, or CSM.
Preferred:
· Canadian healthcare privacy experience — PHIPA, PIPEDA, Privacy Impact Assessment process;
· Bilingual EN/FR delivery, including Quebec stakeholder engagement;
· Gearset;
· French language capability.
If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?
Job ID: JR-210934
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