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Posted 16 months ago

L1/ L2 Production Support

@ spruceinfotech

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Toronto, Ontario

On-siteContract5+ years experience
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Overview

Spruce InfoTech is hiring a contract L1/L2 Production Support specialist for a 6+ month hybrid role in Toronto or Calgary, with 2-3 days per week in the office. The work covers production support across capital markets products, including cash equities, equity derivatives, prime brokerage and commodities. Candidates should have 5-8 years of experience.

Responsibilities:

  • Provide L1 and L2 production support for capital markets systems
  • Monitor and troubleshoot production incidents
  • Support SQL, Linux, Unix, Windows and Autosys environments
  • Work with monitoring tools such as Dynatrace, ITRS and Splunk

Requirements summary:

  • 5-8 years of experience
  • Capital markets product business knowledge
  • Experience with SQL, Linux or Unix, Windows and Autosys
  • Knowledge of ITIL and ServiceNow

Tools & skills

SQLLinuxUnixWindowsAutosysDynatraceITRSSplunkServiceNowPagerDuty
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2025-07-25
First seen by our source
2026-10-15
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentQuality assurance
Experience5+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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spruceinfotech

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Job description

Company Description

Spruce InfoTech, a leading IT firm, offers innovative and cost-effective solutions to help clients manage and transform their businesses. Our services are designed to guide companies of all sizes, from small businesses to Fortune 500 organizations, in maximizing their IT investment while reducing technology costs. Our team of experts has extensive technical knowledge in enterprise solutions, which helps organizations transform these solutions into a strategic asset that can drive new revenue and improve business operations.

Website

http://www.spruceinfotech.com

Job Description

L1/ L2 Production Support

Toronto/Calgary – 2-3 Hybrid – WFO

6+ Months

Exp: 5-8

Cash Equities:

  • SQL, Linux, Windows, Dynatrace, Autosys, Splunk, ITRS, Onetick, Fidessa, Raptor FIX HUB
  • Capital Markets Product (Equities/Equity Derivatives) Business Knowledge, Windows, Linux, SQL, Autosys, ITRS/Dynatrace, ServiceNow, PagerDuty, ITIL, FIX Protocol, LLT, APAMA and ISM

OR

Equity Derivatives;

  • Sophis, Windows, Oracle, Mongo, Dynatrace, TIBCO, Autosys
  • Capital Markets Product (Equities/Equity Derivatives) Business Knowledge, Windows, SQL, Autosys, ITRS/Dynatrace, ServiceNow, PagerDuty, ITIL, LLT, APAMA and ISM

OR

PrimeBrokerage :

Unix, TIBCO, MSSQL, Dynatrace, Autosys, Broadridge

Capital Markets Product (PrimeBrokerage) Business Knowledge, Unix/Linux, SQL, Autosys, ITRS/Dynatrace, ServiceNow, PagerDuty, ITIL, Broadridge, Message Queuing Process.

OR

Securitization or Commodities:

  • Mongo, SQL, Unix/Linux, Windows.
  • Capital Markets Product (Commodities) Business Knowledge, Unix/Linux, SQL, Autosys, ITRS/Dynatrace, ServiceNow, PagerDuty, ITIL.

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