Lead Product Designer

Who we are

We are a high-growth tech startup, located in Toronto, helping travellers all over the world. At sherpaº, our mission is to help travellers move freely around the world, and shift the way the world's leading travel providers think about borders. We are enabling travel companies to regain trust in international travel by providing travellers with accurate information, and building the next border crossing experience. We are looking for team members who are excited about our mission, committed to personal growth, and excited to take ownership of their work.

We are focused on creating a positive working environment. We have quarterly team events, bi-weekly social activities and offer attractive compensation, including equity participation and benefits.

What we're looking for

As a Lead Product Designer, you'll join a cross-functional team helping travellers cross borders.

Sherpa° is looking for a designer who cares deeply about understanding users (external and internal) to create experiences that drive business outcomes. You have a passion to co-create with users, are divergent with solution approaches, and are curious to absorb feedback and data to inform the next iteration. You enjoy working directly with product management, engineering, and design research members to work our way towards delivering exceptional user experiences.

You’ll be working on creating the most delightful visa application experience for as many travellers as possible. You’ll focus on truly customer-centric design thinking and a demonstrable expertise in visualizing both digital and physical touchpoint solutions that support traveller’s journey. You’ll have passion for collaborating closely with partners (airlines, travel agents etc) and leaders across the organization to refine our thinking and best serve our customers.

Your work will be seen by millions of travellers a month from 193 countries. You will make travel simpler for passengers of national carriers like American Airlines, Air Canada, British Airways and more. It's an exciting design challenge.

What you can expect

• Work closely with product managers, engineers and customer teams to improve the traveller's user experience — working in sprints or related exercises to work through synthesizing insights and solution iterations.

• Demonstrate attention to detail in every aspect and a strong capacity for both logical and creative thinking. You are also comfortable dealing with ambiguous requirements that require creative investigation.

• Executing detailed and thorough wireframes and IA accounting for edge cases and technical constraints, grasp and distill highly complex issues and translate them into clean, focused, understandable solutions.

• Participate in various stages of the Design Lifecycle: from ideation to research, prototyping, validation, and design.

• Partner with Product Managers to rapidly validate concepts prior to development.

You are a good fit if you

• Have 5-8+ years of experience working in a product design role

• Proven expertise in multiple areas of product design, including research, IA, visual, prototyping, etc.

• Experience with A/B testing

• Have a keen eye for usability principles and creating great user experiences

• Demonstrated experience working on projects from discovery through to shipping/iteration

• You are a driver who takes ownership of ensuring a rewarding experience is being delivered to our users

• Present one or more case studies that showcase your impact on the product

Expected skills

• Demonstrate basic design system principles and practices

• Proficient in design tools such as Figma and Miro

• Prototyping for desktop and mobile experiences

• Clear, compelling presentation and communication style

What we offer

• Competitive base salary

• Comprehensive benefits

• Early-stage stock options

• 3 weeks' vacation (Moving towards unlimited vacation plan)

• Flexibility to work from home or office

• Learning and development fund

The starting base pay will depend on various factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.